Telecom Installation & Repair Technician

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 37,000 - 51,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Installation & Repair Technician for Fort Knox, KY. The role focuses on installing, testing, maintaining, and repairing inside plant telecom systems, including Avaya/VoIP equipment, TMS, fire and intrusion alarms, and related hardware.

The candidate will perform routine O&M on switch gear, diagnose issues, maintain documentation, and provide remote diagnostics and on-site support under SECRET clearance requirements.

Qualifications

• Five years of experience maintaining, installing, testing, and repairing telecommunications equipment and systems.
• Experience with Avaya and VoIP communications systems.
• OSHA Confined Space knowledge and experience.
• Valid driver’s license required.
• Excellent oral and written communication skills.

Responsibilities

• Performs admin, operations and maintenance functions on Inside Plant systems and equipment, including telephone switching equipment, voice mail, TMS, VoIP programming, firewall and related equipment.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment and related circuits in the central switching office.
• Performs routine preventive maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Maintains central office records and inventories.

Skills

VoIP systems

Avaya systems

Troubleshooting

Documentation

Communication skills

Education

High school diploma

BICSI installer 1

OSHA 30 Hour Training

ACIS certification

Holocom certification

Tools

TMS knowledge

T-1 circuits

Avaya hardware

VoIP equipment

Job description

People, Technology & Processes, LLC is seeking an Installation & Repair Technician for Fort Knox, KY. The role focuses on installing, testing, maintaining, and repairing inside plant telecom systems, including Avaya/VoIP equipment, TMS, fire and intrusion alarms, and related hardware.

The candidate will perform routine O&M on switch gear, diagnose issues, maintain documentation, and provide remote diagnostics and on-site support under SECRET clearance requirements.