Telecom Field Technician: Install, Troubleshoot & On-Call

Forerunner Technologies, Inc.; Northern (KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

Forerunner Technologies, Inc. in the United States is seeking a Field Service Technician to diagnose and repair telecom systems across CT and MA. The role requires strong communication and technical skills, with experience in VoIP, PABX, and data networks.

Travel to customer sites, on-call after hours, and installation tasks are core duties. The technician will install, test, and maintain phone systems, troubleshoot issues remotely or on site, and collaborate with TAC or other departments to

Qualifications

• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems
• Troubleshoot telephone system hardware/software, voicemail, and telephone set issues on site and remotely
• Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
• Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
• At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise

Responsibilities

• Install cables and testing
• On-site and remote troubleshooting of VoIP and data networks
• Coordinate with TAC and other departments for issue resolution
• Perform acceptance tests and handover to customers
• Maintain equipment and ensure timely completion of service tickets

Skills

Good communication

Customer service

Team player

Project management

Technical skills

Tools

VoIP

Phone systems

Data networks

Job description

Forerunner Technologies, Inc. in the United States is seeking a Field Service Technician to diagnose and repair telecom systems across CT and MA. The role requires strong communication and technical skills, with experience in VoIP, PABX, and data networks.

Travel to customer sites, on-call after hours, and installation tasks are core duties. The technician will install, test, and maintain phone systems, troubleshoot issues remotely or on site, and collaborate with TAC or other departments to