Telecom Engineer - VoIP & Cloud Fax for Multi‑Site (Remote)

PACS; Salt Lake City (UT); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

401(k) plan

Employee Assistance Plan

Job summary

PACS is seeking a Telecom Engineer to manage voice and telecommunications across a multi-site healthcare environment. You will own service requests, coordinate with carriers, and ensure reliable voice, fax, paging, and related systems to support patient care and business continuity.

The role requires 3+ years of experience, a bachelor's degree, and the ability to work standard hours with after-hours support. Occasional travel up to 10% may be required.

Qualifications

• Three or more years in business voice services across multiple locations.
• Experience configuring and troubleshooting VoIP systems.
• Experience with cloud fax, fax adapters, paging systems, and number porting.
• Ability to coordinate with carriers and manage migrations.
• Strong customer service in a technical support environment.
• Ability to diagnose telecom issues via remote tools.

Responsibilities

• Own and resolve telecom service requests and incidents.
• Configure and maintain VoIP and paging infrastructure.
• Coordinate installations and migrations with carriers and IT teams.
• Maintain telecom documentation and asset records.
• Provide training and guidance to facility admins and engineers.
• Participate in telecom projects to improve reliability.

Skills

VoIP technologies

Telecommunications systems

SIP protocol

Troubleshooting

Customer service

Documentation

Education

Bachelor's degree

Tools

RingCentral

Concord Cloud Fax

GDMS

ServiceNow

Freshservice

Meraki

Job description

PACS is seeking a Telecom Engineer to manage voice and telecommunications across a multi-site healthcare environment. You will own service requests, coordinate with carriers, and ensure reliable voice, fax, paging, and related systems to support patient care and business continuity.

The role requires 3+ years of experience, a bachelor's degree, and the ability to work standard hours with after-hours support. Occasional travel up to 10% may be required.