VoIP Systems Engineer for Healthcare Telephony

assorthealth.com; San Francisco (CA); Vor Ort; USD 120.000 - 155.000; Vollzeit

Benefits dieser Stelle

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Flexible PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Zusammenfassung

Assort Health in San Francisco is seeking a Voice (VoIP) Support Engineer to ensure reliability and clarity of our telephony stack. You will diagnose SIP, RTP, and PBX issues and guide customers through configurations to keep voice experiences stable.

You’ll own triage to root-cause analysis, work with customer engineering teams and telecom providers, and help define monitoring and runbooks to scale our voice products as we grow.

Qualifikationen

• 3+ years supporting VoIP systems or enterprise telephony
• Strong knowledge of SIP signaling, SDP/RTP, NAT traversal, and call routing
• Experience with packet capture tools (Wireshark, tcpdump) and PBX logs
• Clear, calm communication with technical and non-technical audiences

Aufgaben

• Diagnose and resolve SIP, RTP, and PBX issues across the platform
• Own full lifecycle of voice troubleshooting from triage to root-cause analysis
• Collaborate with customer engineering teams, IT staff, PBX admins, and telecom providers
• Improve monitoring, alerting, and observability across the voice stack
• Document runbooks and best practices for faster troubleshooting

Kenntnisse

VoIP systems

SIP signaling

RTP media flow

NAT traversal

Call routing

Communication

Troubleshooting

Network debugging

Ausbildung

Bachelor's degree in a technical field

Tools

Wireshark

tcpdump

Asterisk

FreePBX

3CX

Cisco

Genesys

Jobbeschreibung

Assort Health in San Francisco is seeking a Voice (VoIP) Support Engineer to ensure reliability and clarity of our telephony stack. You will diagnose SIP, RTP, and PBX issues and guide customers through configurations to keep voice experiences stable.

You’ll own triage to root-cause analysis, work with customer engineering teams and telecom providers, and help define monitoring and runbooks to scale our voice products as we grow.