Telecom Engineer: VoIP & Paging for Healthcare (Remote)

PACS in; Salt Lake City (UT); Remote; USD 75,000 - 85,000; Full time

Job summary

PACS Group is seeking a Telecom Engineer to administer and support voice and telecommunications services across a large, multi-site healthcare environment. You will own service requests, manage incident escalations, and ensure reliable VoIP, paging, and related services across facilities.

Collaborate with carriers, vendors, and internal IT teams to support daily operations, transitions, and modernization initiatives that directly impact patient care and business continuity.

Qualifications

• Three or more years of experience supporting business voice services across multiple locations.
• Experience configuring, provisioning, deploying, maintaining, and troubleshooting VoIP phone systems.
• Experience supporting cloud fax services, fax analog telephone adapters, overhead paging systems, and number porting.
• Experience coordinating with telecommunications carriers and supporting service migrations and transitions.
• Demonstrated ability to deliver responsive customer service in a technical support environment.
• Experience diagnosing and resolving telecommunications issues using remote management and troubleshooting tools.

Responsibilities

• Own and resolve telecommunications service requests, incident escalations, and operational issues involving VoIP phone systems, cloud fax services, analog telephone adapters, overhead paging systems, and related telecommunications platforms.
• Configure, deploy, maintain, and troubleshoot telecommunications infrastructure while ensuring service continuity, system reliability, and compliance with established standards.
• Coordinate installations, service activations, number porting, migrations, facility integrations, and telecommunications upgrades with carriers, vendors, facility personnel, and internal IT teams.
• Maintain accurate telecommunications documentation, asset records, configuration data, and dispatchable location information to support emergency-calling requirements and reporting.
• Provide technical consultation, user training, and operational support to facility administrators, engineers, and stakeholders by translating technical concepts into clear guidance.
• Participate in projects and improvements to enhance service reliability and operational readiness across PACS facilities.

Skills

VoIP technologies

SIP knowledge

SRTP & fax tech

Troubleshooting

Communication skills

Documentation

Multitasking

Customer focus

Independent work

Education

Bachelor's degree in IT/Telecommunications/CS/Engineering

Tools

RingCentral

Concord Cloud Fax

NextStep

Yealink phones

Grandstream phones & GDMS

ServiceNow

Freshservice

Meraki

ITIL 4

Job description

PACS Group is seeking a Telecom Engineer to administer and support voice and telecommunications services across a large, multi-site healthcare environment. You will own service requests, manage incident escalations, and ensure reliable VoIP, paging, and related services across facilities.

Collaborate with carriers, vendors, and internal IT teams to support daily operations, transitions, and modernization initiatives that directly impact patient care and business continuity.