Telecom Engineer - Contact Center & VoIP Systems

Travel + Leisure Co.; Florida; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Job summary

Travel + Leisure Co. is seeking a Telecom Engineer to design, develop, document, and implement contact center telephony infrastructure and scripting projects across multiple locations.

You will work with vendors and internal teams to evaluate innovative technologies and ensure interoperability with desktop, networks, and security. The role requires a 5+ year background in telecommunications, CCaaS/UCaaS, and CXOne scripting, with Neva experience a plus.

Qualifications

• Bachelor’s degree in computer information systems, telecommunications, or related field with 5+ years of experience.
• CCaaS/UCaaS training and certifications preferred (NICE/CXOne).
• Experience with CCaaS/UCaaS technologies and scripting for CXOne platform.

Responsibilities

• Design, develop, document, and implement contact center telephony infrastructure and scripting projects.
• Collaborate with vendors and internal teams to evaluate new technologies and improvements.
• Ensure interoperability with desktop, networks, security, and compliance, and support 24x7 on-call coverage.

Skills

CCaaS

UCaaS

NICE CXOne

Neva

Visio

Scripting

Cisco equipment

Education

Bachelor’s degree in Computer Information Systems/Telecommunications

Tools

CXOne

Neva

Cisco SBCs/VOIP

Job description

Travel + Leisure Co. is seeking a Telecom Engineer to design, develop, document, and implement contact center telephony infrastructure and scripting projects across multiple locations.

You will work with vendors and internal teams to evaluate innovative technologies and ensure interoperability with desktop, networks, and security. The role requires a 5+ year background in telecommunications, CCaaS/UCaaS, and CXOne scripting, with Neva experience a plus.