Telecom Engineer

krg technology inc; Columbus (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

krg technology inc in Columbus, GA is seeking a candidate with experience in a call center environment, specifically with UCCE, UCCX or PCCE, CVP scripting, and Cisco Call Manager.

This role focuses on supporting enterprise contact center systems, ensuring routing, call handling, and scripting needs are met while maintaining confidentiality per EEO guidelines.

Qualifications

• Experience in a call center environment with hands-on work on UCCE/UCCX/PCCE
• CVP scripting experience or familiarity
• Experience with Cisco Call Manager systems and integrations

Skills

Call center experience

UCCE

UCCX

PCCE

CVP scripting

Cisco Call Manager

Tools

Cisco Call Manager

Job description

Candidate must have experience in a call center environment to include the following :

• a. UCCE, UCCX or PCCE experience
• b. CVP scripting experience
• c. Cisco Call Manager

Additional Information

All your information will be kept confidential according to EEO guidelines.

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