Senior Telecom Engineer – CCaaS & VoIP Architecture

Wyndham; Florida; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Travel + Leisure Co. in the United States seeks a Telecom Engineer to design, develop, document and implement contact center telephony infrastructure, scripting, and related applications.

You will work with vendors and internal teams to evaluate new technologies, ensure interoperability with desktop, networks, security and compliance, and gather business requirements. Travel may be required to support domestic and international initiatives; on-call support is 24x7.

Qualifications

• Bachelor's degree in computer information systems, telecommunications, or related field; 5+ years of relevant experience.
• CCaaS and UCaaS training is preferred.
• NICE/CXOne training and certifications are preferred.
• Neva training is a plus.
• Strong oral and written communication; able to work long hours during outages and implementations.
• Knowledge of WAN/LAN technologies and VoIP/SIP call routing protocols; TCP/IP routers, SBCs, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments.
• Some experience leading and directing others.
• Experience working with engineers, IT peers, and vendors to drive resolutions.

Responsibilities

• Design, develop, document and implement contact center telephony infrastructure, scripting and applications.
• Work with vendors and internal resources to evaluate and propose innovative technologies and methodologies.
• Ensure interoperability with desktop, networks, security and compliance.
• Assist in gathering and documenting business requirements.
• Be on-call 24x7 to support telecommunications infrastructure.
• Travel may be required to support domestic and international initiatives.
• Coordinate with cross-functional teams to minimize incidents during changes and upgrades.

Skills

CCaaS Training

UCaaS Training

NICE CXOne

Neva Training

VoIP/SIP

WAN/LAN Tech

Communication Skills

Leadership Experience

Scripting

Education

Bachelor's degree in Computer Information Systems, Telecommunications, or related technical field

Tools

Citrix Desktop

Job description

Travel + Leisure Co. in the United States seeks a Telecom Engineer to design, develop, document and implement contact center telephony infrastructure, scripting, and related applications.

You will work with vendors and internal teams to evaluate new technologies, ensure interoperability with desktop, networks, security and compliance, and gather business requirements. Travel may be required to support domestic and international initiatives; on-call support is 24x7.