Remote Telecom Engineer for Cloud CCaaS & VoIP

Henry Schein One; United States; Remote; USD 73,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Retirement with company match

Paid time off

Parental leave

Job summary

Henry Schein One is seeking a Telecom Engineer to power cloud contact centers across the United States. You will provide frontline support for NICE CXone, RingCentral, and related telecom platforms while collaborating with senior engineers and business stakeholders to drive reliability and performance.

The role emphasizes incident triage, call-flow design, and documentation, enabling operational excellence and improved employee and customer experiences through robust telecom solutions.

Qualifications

• 3+ years of IT or telecom support experience.
• Hands-on with NICE CXone and RingCentral platforms.
• Experience with IVRs, call routing and provisioning.
• Ability to analyze SIP traces and perform root-cause analysis.
• Familiarity with API integrations and automation basics.

Responsibilities

• Provide Tier 1 support for RingCentral and NICE CXone environments.
• Provision and manage user accounts, roles, and configurations.
• Triaging incidents and escalating to Tier 2/3 with details.
• Develop and document call flows in CXone Studio and RingCentral.
• Maintain change records, knowledge base content, and docs.

Skills

NICE CXone

RingCentral

IVR workflows

SIP tracing

Wireshark analysis

Troubleshooting

Networking basics

Education

Associate’s Degree in Information Technology

Tools

CXone Studio

SIP tools

Wireshark

CCaaS platforms

AWS/Azure

SBCs

Job description

Henry Schein One is seeking a Telecom Engineer to power cloud contact centers across the United States. You will provide frontline support for NICE CXone, RingCentral, and related telecom platforms while collaborating with senior engineers and business stakeholders to drive reliability and performance.

The role emphasizes incident triage, call-flow design, and documentation, enabling operational excellence and improved employee and customer experiences through robust telecom solutions.