Telecom Engineer – CCaaS/VoIP & Cisco Specialist

Travel + Leisure Co.

Orlando (FL)

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

FSA

Life & accident coverage

Disability

Paid time off

Volunteer leave

401k match

Identity theft plan

Wellness program

Employee assistance

Job summary

Travel + Leisure Co. is seeking an experienced Telecom Engineer to design, develop, and implement contact center telephony infrastructure, scripting, and applications across a multi-location environment.

You will work with vendors and internal teams to evaluate new technologies, ensure interoperability with CXOne, and support on-call operations to minimize outages. The role requires a solid foundation in WAN/LAN, VoIP/SIP, and Cisco telecom systems, with opportunities to grow in CCaaS/UCaaS

Qualifications

Bachelor’s degree in computer information systems, Telecommunications, or related field.
5+ years of experience in telecommunication environments.
CCaaS and UCaaS training.
NICE/CXOne training and certifications preferred.
Neva training is a plus.
Strong written and verbal communication skills.
Knowledge of WAN/LAN, VoIP/SIP, TCP/IP routers, SBCs, servers, switches, firewalls, DNS, DHCP, and Citrix/Desktop deployments.
Experience coordinating with vendors and cross-functional teams.
Experience creating call flow diagrams with Visio.
Experience scripting for CXOne platform.
Experience supporting contractors on scripting projects.
Expert-level Cisco telecommunications systems knowledge.

Responsibilities

Design, develop, document, and implement contact center telephony infrastructure projects.
Work with vendors and internal teams to evaluate and propose innovative technologies and methodologies.
Ensure interoperability with desktop networks, security, and compliance; gather business requirements.
Maintain expert knowledge of applications and integrations to anticipate impacts across systems.
Be on-call 24x7 to minimize incident impacts and support changes and upgrades.
Design and implement CXOne channels, analytics, and call recording features.
Collaborate with engineers, analysts, IT peers, and third-party vendors on improvements.
Travel may be required up to 5% domestically and internationally.