Telecom Dispatcher: Emergency Tickets & Field Coordination

Allied Universal; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

AD&D

Disability insurance

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Adesta, an Allied Universal company, is hiring a Telecom Dispatcher. The dispatcher screens all call tickets to determine conflicts with customer facilities and acts as a troubleshooter and maintainer for both normal and emergency repairs to networks.

You will receive and dispatch tickets, read telecom maps and atlases, and coordinate field personnel with clear communications. Prior dispatch or customer-service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements may apply by state/local laws.
• Proficient with MS Office and general computer operations.
• Ability to work independently on complex tasks.

Responsibilities

• Receive, screen, and dispatch tickets for multiple customers.
• Read maps, drawings, and atlases for telecom and utility facilities.
• Provide clear information to field personnel in emergencies.
• Track and close tickets; enter data into ticket management system.
• Prepare weekly reports on ticket volumes for billing.
• Interact professionally with clients, contractors, and internal teams.

Skills

Strong communication

Analytical thinking

Multitasking

Self-motivated

Independent work

Leadership

Education

High school diploma or equivalent

Tools

MS Office Suite

Ticket management software

Job description

Adesta, an Allied Universal company, is hiring a Telecom Dispatcher. The dispatcher screens all call tickets to determine conflicts with customer facilities and acts as a troubleshooter and maintainer for both normal and emergency repairs to networks.

You will receive and dispatch tickets, read telecom maps and atlases, and coordinate field personnel with clear communications. Prior dispatch or customer-service experience is preferred.