Telecom Dispatcher: Rapid Ticketing & Field Support

Allied Universal; Glendale Heights (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, retirement

Paid holidays and vacation

Disability insurance

Job summary

Adesta, an Allied Universal Company, is seeking a Telecom Dispatcher to screen and dispatch tickets for multiple customers. You will read maps and atlases, provide clear information to field personnel during emergencies, and maintain ticket records with our management software.

You will also generate weekly reports and liaise with clients and contractors in a professional manner. This role requires a high school diploma, strong communication, multi-tasking, and the ability to work independently

Qualifications

• High school diploma or equivalent required.
• Licensing requirements may be required by state/local laws.
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations.
• Ability to work independently and perform tasks of moderate to high complexity.
• Excellent oral and written communication skills.
• Strong follow-up and leadership skills.
• Analytical decision-making capabilities.
• Self-motivated with the ability to motivate and influence others.
• Able to manage multiple tasks while meeting deadlines.

Responsibilities

• Receive, accurately screen, and dispatch one-call tickets for multiple customers.
• Read and interpret maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities.
• Provide clear and concise information to field personnel in emergency situations.
• Track and close out each location ticket; enter information into ticket management software.
• Prepare weekly reports to track ticket and locate volumes for billing purposes.
• Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner.

Skills

Communication skills

Leadership

Analytical thinking

Self-motivation

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

MS Office Suite

Ticket management software

Job description

Adesta, an Allied Universal Company, is seeking a Telecom Dispatcher to screen and dispatch tickets for multiple customers. You will read maps and atlases, provide clear information to field personnel during emergencies, and maintain ticket records with our management software.

You will also generate weekly reports and liaise with clients and contractors in a professional manner. This role requires a high school diploma, strong communication, multi-tasking, and the ability to work independently