Telecom Dispatcher

Allied Universal; Glendale Heights (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, retirement

Paid holidays and vacation

Disability insurance

Job summary

Adesta, an Allied Universal Company, is seeking a Telecom Dispatcher to screen and dispatch tickets for multiple customers. You will read maps and atlases, provide clear information to field personnel during emergencies, and maintain ticket records with our management software.

You will also generate weekly reports and liaise with clients and contractors in a professional manner. This role requires a high school diploma, strong communication, multi-tasking, and the ability to work independently

Qualifications

• High school diploma or equivalent required.
• Licensing requirements may be required by state/local laws.
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations.
• Ability to work independently and perform tasks of moderate to high complexity.
• Excellent oral and written communication skills.
• Strong follow-up and leadership skills.
• Analytical decision-making capabilities.
• Self-motivated with the ability to motivate and influence others.
• Able to manage multiple tasks while meeting deadlines.

Responsibilities

• Receive, accurately screen, and dispatch one-call tickets for multiple customers.
• Read and interpret maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities.
• Provide clear and concise information to field personnel in emergency situations.
• Track and close out each location ticket; enter information into ticket management software.
• Prepare weekly reports to track ticket and locate volumes for billing purposes.
• Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner.

Skills

Communication skills

Leadership

Analytical thinking

Self-motivation

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

MS Office Suite

Ticket management software

Job description

Overview

Company Overview:

Adesta(TM), an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.

Job Description

Adesta, an Allied Universal® Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exists. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.

RESPONSIBILITIES:

• Receive, accurately screen, and dispatch one-call tickets for multiple customers
• Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities
• Provide clear and concise information to field personnel in emergency situations
• Track and close out each location ticket; enter information into ticket management software
• Prepare weekly reports to track ticket and locate volumes for billing purposes
• Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

QUALIFICATIONS:

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations
• Ability to work independently and perform tasks of moderate to high complexity which require knowledge of technical and business environments
• Superb oral and written communication skills
• Excellent follow-up and leadership skills
• Strong analytical decision-making capabilities
• Self-motivated with the ability to motivate and influence others
• Must be able to manage multiple tasks while meeting strict deadlines

PREFERRED QUALIFICATIONS:

• Prior dispatch experience
• Prior work experience requiring excellent customer service skills and direct customer interaction
• Prior utility locating or excavation experience
• Utility construction experience

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Pay Range: $20/hr-$25/hr

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com