Telecom Operations Dispatch Specialist

Jimmy Jazz; Roanoke (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

TEC, based in Roanoke, AL, is seeking an Operations Support Specialist to prioritize and assign tickets to field technicians and manage customer information from plant records. The role works under supervision and adheres to safety and company procedures.

The ideal candidate will have a high school diploma, strong verbal and written communication, multitasking ability, and detail-oriented problem-solving skills to support service orders and scheduling. Travel up to 10% may be required.

Qualifications

• High school diploma or GED required.
• Experience with TEC operation systems is beneficial.
• Strong written and verbal communication, organization, and multitasking.

Responsibilities

• Prioritize and assign tickets to field technicians.
• Document and maintain customer information from plant records.
• Interface with customers by phone to schedule dispatch.
• Assist other departments to maintain TEC system records.

Skills

Communication skills

Organization

Multitasking

Detail-oriented

Negotiations skills

Problem solving

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Presentations

Job description

TEC, based in Roanoke, AL, is seeking an Operations Support Specialist to prioritize and assign tickets to field technicians and manage customer information from plant records. The role works under supervision and adheres to safety and company procedures.

The ideal candidate will have a high school diploma, strong verbal and written communication, multitasking ability, and detail-oriented problem-solving skills to support service orders and scheduling. Travel up to 10% may be required.