24/7 Dispatch & Route Optimization Specialist

UniTek Global Services, Inc.; San Antonio (TX); Hybrid; USD 42,000 - 60,000; Full time

Job summary

UniTek Global Services, Inc. seeks a Dispatcher to answer emergency and non-emergency calls and coordinate field operations.

You will receive customer work orders and assign them to technicians, prioritizing schedules and relaying information across departments. The role requires excellent written and verbal English communication, willingness to work rotating on-call shifts including overnights, weekends, nights and holidays, and a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication in English.
• Willing to work a rotating on-call schedule including overnights.
• Available on weekends, nights, and holidays.

Responsibilities

• Scheduling and dispatching technicians, work crews, customer requests or immediate needs.
• Relaying information to and from work crews, field inspectors, supervisors or emergency personnel.
• Using phones, text, and customer software to contact employees and customers.
• Speaking with supervisors or customers to resolve problems or requests for services or equipment.
• Preparing daily work schedules for technicians.
• Preparing and dispositioning work orders for crew and close out and tracking.
• Being in charge of communication within company territories and customer markets.
• Keeping and organizing work requests, customer requests, completed work requests, charges, expenses, inventory records and other information.

Education

Highschool Diploma or GED

Job description

UniTek Global Services, Inc. seeks a Dispatcher to answer emergency and non-emergency calls and coordinate field operations.

You will receive customer work orders and assign them to technicians, prioritizing schedules and relaying information across departments. The role requires excellent written and verbal English communication, willingness to work rotating on-call shifts including overnights, weekends, nights and holidays, and a high school diploma or GED.