Telecom Dispatcher

Allied Universal; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

AD&D

Disability insurance

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Adesta, an Allied Universal company, is hiring a Telecom Dispatcher. The dispatcher screens all call tickets to determine conflicts with customer facilities and acts as a troubleshooter and maintainer for both normal and emergency repairs to networks.

You will receive and dispatch tickets, read telecom maps and atlases, and coordinate field personnel with clear communications. Prior dispatch or customer-service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements may apply by state/local laws.
• Proficient with MS Office and general computer operations.
• Ability to work independently on complex tasks.

Responsibilities

• Receive, screen, and dispatch tickets for multiple customers.
• Read maps, drawings, and atlases for telecom and utility facilities.
• Provide clear information to field personnel in emergencies.
• Track and close tickets; enter data into ticket management system.
• Prepare weekly reports on ticket volumes for billing.
• Interact professionally with clients, contractors, and internal teams.

Skills

Strong communication

Analytical thinking

Multitasking

Self-motivated

Independent work

Leadership

Education

High school diploma or equivalent

Tools

MS Office Suite

Ticket management software

Job description

Telecom Dispatcher

Job Locations

US-IL-Glendale Heights | US-IL-Chicago

Overview

Adesta(TM), an Allied Universal company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers' project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.

Job Description

Adesta, an Allied Universal Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exists. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.

Responsibilities

• Receive, accurately screen, and dispatch one-call tickets for multiple customers
• Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities
• Provide clear and concise information to field personnel in emergency situations
• Track and close out each location ticket; enter information into ticket management software
• Prepare weekly reports to track ticket and locate volumes for billing purposes
• Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

Qualifications

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations
• Ability to work independently and perform tasks of moderate to high complexity which require knowledge of technical and business environments
• Superb oral and written communication skills
• Excellent follow-up and leadership skills
• Strong analytical decision-making capabilities
• Self-motivated with the ability to motivate and influence others
• Must be able to manage multiple tasks while meeting strict deadlines

Preferred Qualifications

• Prior dispatch experience
• Prior work experience requiring excellent customer service skills and direct customer interaction
• Prior utility locating or excavation experience
• Utility construction experience

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Pay Range: $20/hr-$25/hr

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com