Dispatcher

Unitek-Global-Services; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Unitek-Global-Services is seeking a Dispatcher to answer emergency and non-emergency calls, prioritize work orders, and coordinate with technicians. You will oversee field routes, distribute assignments, and ensure timely information flow across departments.

The role requires excellent English communication, willingness to work rotating on-call shifts including nights, weekends, and holidays, and a high school diploma or GED.

Qualifications

• Excellent written and verbal communication skills.
• Strong command of the English language.
• Ability to work rotating on-call schedule.

Responsibilities

• Scheduling and dispatching technicians and crews to customer requests.
• Relaying information between work crews, inspectors, supervisors, or emergency personnel.
• Using phones, texts, and software to contact employees and customers.
• Communicating with supervisors or customers to resolve service requests.
• Prepare daily technician work schedules.
• Prepare and close out work orders and track expenses.
• Manage communication within territories and customer markets.
• Maintain records of requests, charges, inventory, and services.

Skills

Communication skills

English proficiency

On-call availability

Education

Highschool Diploma or GED

Job description

A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information . Their main duties include Receiving customer work orders and prioritizing and scheduling them by assigning to technicians . Providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedule.

Job Responsibilities:

• Scheduling and dispatching technicians, work crews, customer requests or immediate needs.


• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel


• Using telephones, text messages, message boards and customer software to contact employees and customers .


• Speaking with supervisors or customers to resolve problems, requests for services or equipment


• Preparing daily work schedules for technicians.


• Preparing and dispositioning work orders for crew and work order close out and tracking .


• Being in charge of communication within company assigned territories and customer markets.


• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Requirements

Qualifications:

• Highschool Diploma or GED

Position Requirements:

• Excellent written and verbal communication skills and a strong command of the English language is required .


• Must be willing to work a rotating on-call schedule that includes overnight calls


• Must be available weekends, nights and holidays