Telecom Attendant

Abrazo Health; Phoenix (AZ); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Career development

Health savings accounts

Employee Assistance program

Pet insurance

Legal insurance

Accident & critical illness insurance

Long term care insurance

Eldercare & childcare support

Auto & home insurance

Job summary

Abrazo Community Health Network is seeking a professional switchboard operator to manage inbound calls, relay messages, and route callers to the correct department with a calm, clear voice and proper etiquette. You will handle codes and inquiries while maintaining accurate information.

The role supports patient communications in a fast-paced hospital setting, requiring adherence to procedures and customer-focused service. Training is provided; competitive benefits are included.

Qualifications

• Must be able to react quickly and calmly to emergency situations.
• Must possess good interpersonal skills and communicate clearly.
• Excellent phone etiquette and accurate information handling are required.

Responsibilities

• Operate the PBX to answer incoming and in-house calls.
• Respond to emergency codes quickly with proper paging.
• Call patients to update addresses as directed by supervisor.
• Review updates in communication logs and memos.
• Inventory contents of the safe at the start of each shift with security present.

Skills

Quick decision making

Interpersonal skills

Phone etiquette

Education

High School Diploma or GED

Tools

PBX system

Job description

Overview

Abrazo Community Health Network Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Abrazo Community Health Network, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That's Why We Offer More Than a Job - We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include

• Medical, dental, vision, and life insurance


• 401(k) retirement savings plan with employer match


• Generous paid time off


• Career development and continuing education opportunities


• Health savings accounts, healthcare & dependent flexible spending accounts


• Employee Assistance program, Employee discount program


• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note

Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Position Summary

Saturday to Wednesday, 3 PM to 11:30 PM.

To effectively handle communications and codes through the switchboard and to relay calls and messages to the proper person or department using a pleasant, clear phone voice and proper etiquette skills so that customers perceive excellent, competent service.

Responsibilities

• Operates the PBX answering incoming and in-house call requests.


• Responds to all emergency codes quickly and calmly with appropriate overhead paging.


• Contacts patients for an address update as indicated by Supervisor.


• Reviews updates in the communication book and initial memos.


• Inventories contents of safe at the beginning of each shift in the presence of a security guard.

Qualifications

• Special Skills: Must be able to react quickly and calmly to emergency situations and work without direct supervision. Must possess good interpersonal skills. Must exude excellent communication skills including proper phone etiquette.


• Minimum Requirements
  
  
  
  • Experience: On the job training.
  
  
  • Education: High School Diploma or equivalent GED.
  
  
  
  


• Preferred Requirements
  
  
  
  • Experience: Previous switchboard or telephone experience.
  
  
  
  

Organization Description

Tenet's hospital operations segment includes 52 acute care and specialty hospitals in nine states, as well as other facilities such as primary and specialty care clinics, diagnostic imaging centers, micro-hospitals and off-campus emergency departments. Our hospitals are well known for delivering excellent medical care and offering a complete range of services tailored to the needs of each community we serve. From preventative and diagnostic services to expertise in some of the world’s leading technologies, we work with multidisciplinary teams of physicians and healthcare professionals dedicated to the good health and well-being of our neighbors. Tenet also offers opportunities to work at the corporate level in Dallas, TX and in the markets we serve. Corporate and executive positions support the mission of the enterprise.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2603007652