PBX Operator Full Time Days

adventhealth; Colorado; On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Medical Dental Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Denver, CO is seeking a full-time switchboard operator. You will handle after-hours contacts, maintain call logs, and manage hospital codes while remaining calm and helpful with patients, families, and staff.

The role requires strong English communication, customer service skills, and experience with Microsoft Office. Flexible scheduling including nights and weekends is expected.

Qualifications

• Basic understanding of computer systems.
• Must be proficient in the English language.
• Ability to communicate effectively.
• Customer service skills required.
• Experience with Microsoft Office Suite required.
• Ability to read, write, and perform computer tasks with attention to detail.
• Organizational and interpersonal skills required.
• Ability to answer calls promptly and courteously.
• Bi-lingual abilities preferred.
• Ability to follow written and verbal instructions.
• Willingness to work nights, weekends, and holidays.
• Ability and willingness to adapt to change.
• Clear and precise speaking abilities required.

Responsibilities

• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Cultivates knowledge of hospital disaster codes and announces them efficiently according to procedure.
• Projects a positive and helpful demeanor when working with patients, visitors, physicians, and staff.
• Communicates effectively with patients, families, and healthcare team members.
• Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
• Understands and responds to all codes and alarm systems.
• Updates and maintains all on call lists for staff when changes are notified.

Skills

English proficiency

Communication

Customer service

Reading and writing

Attention to detail

Organizational skills

Phone etiquette

Adaptability

Speaking clearly

Bilingual abilities

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2525 S DOWNING ST

City

DENVER

State

Colorado

Postal Code

80210

Job Description

Contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues. Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure. Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff. Communicates effectively with patients, families, and healthcare team members. Other duties as assigned. Maintains a courteous and professional manner when answering calls. Demonstrates skill and proficiency when executing overhead announcements. Forwards calls promptly to proper departments, patient rooms, or staff as necessary. Understands and responds to all codes and alarm systems. Updates and maintains all on call lists for staff when notified of changes.

Knowledge, Skills, and Abilities

• Basic understanding of numerous computer systems. [Required]
• Must be proficient in the English language. [Required]
• Ability to communicate effectively. [Required]
• Customer service skills required.
• Experience with Microsoft Office Suite required.
• Ability to work with attention to detail in reading, writing, and computer tasks required.
• Organizational and interpersonal skills required.
• Ability to answer calls promptly, courteously, and accurately required.
• Knowledge of basic insurance concepts preferred.
• Bi-lingual abilities preferred.
• Ability to follow both written and verbal instructions required.
• Willingness to work flexible schedules, including nights, weekends, and holidays required.
• Ability and willingness to adapt to change required.li>
• Clear and precise speaking abilities required.

Education

High School Grad or Equiv [Required]

Field of Study

N/A

Work Experience

1+ experience in switchboard operations. [Required]

Additional Information

N/A

Licenses and Certifications

N/A

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.00 - $28.50

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.