Operator

Tenet Healthcare; Memphis, Northern (TN, KY); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Career development

Job summary

Saint Francis Hospital in Memphis seeks a switchboard operator to support daily communications and patient information access. You will handle calls, screen and transfer, and assist with notification systems as directed by protocols.

The role emphasizes efficient communication, accuracy, and responsiveness within a healthcare setting, contributing to reliable patient support and team coordination.

Qualifications

• Education: High School graduate or equivalent.
• Experience: 6 months as operator or in customer service.

Responsibilities

• Answers calls in efficient manner and transfers calls as needed.
• Accesses patient information and uses scripting for interactions.
• Operates hospital switchboard and monitors communications alarms.
• Screens and forwards calls as directed and assists with notifications.
• Performs related duties as required.

Skills

Customer service

Telephone switchboard

Efficient communicator

Education

High School Graduate or equivalent

Job description

Overview

Embark on a rewarding career with Saint Francis Hospital hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Saint Francis Hospital, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when directed. Answers calls in efficient manner, uses digital pages as needed. Accesses patient information, uses scripting for all interactions.

Responsibilities

• Answers calls in efficient manner, uses digital pages as needed.
• Accesses patient information, uses scripting for all interactions
• Supports the hospital by operating switchboard
• Answers, screens, transfers incoming and outgoing calls.
• Performs related duties as required.

Qualifications

• Required
  • Education: High School Graduate or equivalent
  • Experience: 6 months as operator or in customer service

Organization Description

Saint Francis Hospital-Memphis is a 479-bed full-service hospital located at 5959 Park Avenue in Memphis, TN. Offering a wide array of medical services, Saint Francis is noted for its many Centers of Excellence, including its Center for Surgical Weight Loss, Joint & Spine Center, Heart & Vascular Center, Chest Pain Emergency Center, and Surgical Services including its Center for Robotic Surgery, Diabetes Center, and Cancer Center.The hospital has been recognized for excellence of care by United Healthcare, CIGNA, Blue Cross/Blue Shield, and Aetna. Saint Francis Hospital serves as an academic training site for University of Tennessee Surgical, Family Practice, and Psychiatric Residents. The hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nations oldest and largest hospital accreditation agency. At Saint Francis Healthcare, you can grow your career skills and be a vital member of our team where we strive to be No. 1 in quality, safety and service excellence. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. http://www.uscis.gov/e-verify The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.