Operator - Communications

The Hospitals of Providence; El Paso (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Career development

Health savings account

Job summary

The Hospitals of Providence in El Paso, part of the Tenet Healthcare family, is seeking a Full Time Night shift switchboard operator to support hospital operations by answering, screening, and transferring calls and monitoring alarms. This role emphasizes courteous communication and accurate call handling to ensure patient and staff safety.

Requirements include a high school diploma or equivalent and at least 6 months of operator or customer service experience.

Qualifications

• High school graduate or equivalent is required.
• 6 months of experience as an operator or in customer service is required.

Responsibilities

• Answers calls in an efficient manner, screens and transfers calls, and uses scripting for interactions.
• Operates switchboard, monitors alarms, and activates notification systems when directed.

Education

High school graduate or equivalent

Job description

Overview

Embark on a rewarding career with Tenet Healthcare hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Tenet Healthcare, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That’s Why We Offer More Than a Job – We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Full Time Nights

Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when directed

Responsibilities

Answers calls in efficient manner, uses digital pages as needed. Accesses patient information, uses scripting for all interactions.

Qualifications

Education

Required: High school graduate or equivalent

Experience

Required: 6 months as operator or in customer service

The Hospitals of Providence have faithfully been serving our community since 1902. Generations of families have chosen our hospitals to be a steward of health in the El Paso community. Our five hospitals include a childrens hospital committed to providing the care patients need, when they need it. Today, the Hospitals of Providence are comprised of our region's most trusted hospitals, each dedicated to meeting our families specific healthcare needs. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

E-Verify: http://www.uscis.gov/e-verify

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.