Operator Supervisor

Tenet Healthcare; Memphis, Northern (TN, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) retirement with employer match

Generous paid time off

Career development and continuing ed

Job summary

Saint Francis Hospital-Memphis is seeking a PBX Supervisor to lead the hospital's PBX/Switchboard and 24/7 telecommunications operations. You will supervise staff, ensure timely and confidential communication, and uphold patient safety and service quality.

The role emphasizes leadership, staffing, training, and coordination of emergency notification procedures in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent is required.
• Minimum 3 years of PBX, hospital switchboard, call center, telecommunications, or closely related experience.
• 1 year of supervisory or leadership experience preferred.

Responsibilities

• Lead PBX/Switchboard staff and oversee daily operations.
• Answer, screen, prioritize, and transfer calls accurately and efficiently.
• Maintain knowledge of hospital emergency codes and notification procedures.
• Monitor PBX performance and ensure professional, accurate communication.
• Coordinate training and staff development for PBX personnel.
• Assist leadership with policies, procedures, and improvement initiatives.

Skills

PBX systems knowledge

Supervisory leadership

Customer service excellence

Emergency communications

Education

High school diploma or equivalent

Associate degree or related field (preferred)

Job description

Overview

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Saint Francis Hospital hospital, were seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

At Saint Francis Hospital, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

The PBX Supervisor provides leadership and operational oversight for the hospital’s PBX/Switchboard and telecommunications operations. This position is responsible for ensuring timely, accurate, professional, and confidential communication services 24 hours a day, 7 days a week. The PBX Supervisor leads and supports PBX staff, coordinates staffing and scheduling, monitors service quality, provides training and coaching, resolves operational issues, and ensures appropriate execution of hospital emergency notification procedures. The supervisor serves as a key communication resource during routine operations, emergency events, and other time-sensitive situations requiring rapid notification of hospital personnel. The position maintains a strong focus on patient safety, customer service, regulatory compliance, employee development, communication accuracy, and operational efficiency.

Responsibilities

• Leadership and Daily Operations - Provides direct supervision, leadership, coaching, and support to PBX/Switchboard staff
• Switchboard and Communication Operations - Answers, screens, prioritizes, and transfers incoming and outgoing telephone calls accurately and efficiently.
• Emergency Communications - Maintains knowledge of hospital emergency codes, disaster procedures, and emergency communication protocols.
• Quality and Customer Service - Monitors PBX performance to ensure calls are answered and processed efficiently, accurately, and professionally.
• Training and Staff Development - Coordinates initial and ongoing competency-based training for PBX personnel.
• Administrative Responsibilities - Assists leadership with departmental policies, procedures, performance improvement initiatives, and operational planning.

Qualifications

• Required:
  • Education: High school diploma or equivalent
  • Experience:
• Preferred:
  • Education: Associate degree or additional education in business administration, healthcare administration, communications, information technology, or a related field.
  • Experience:

Minimum of 3 years of PBX, hospital switchboard, call center, telecommunications, or closely related experience.

Minimum of 1 year of supervisory, team-lead, or demonstrated leadership experience.

Experience providing high-level customer service in a fast-paced environment.

Previous PBX or telecommunications experience in an acute-care hospital or healthcare environment.

Experience supervising a 24/7 operation.

Experience with hospital emergency notification, paging, or mass communication systems.

Organization Description

Saint Francis Hospital-Memphis is a 479-bed full-service hospital located at 5959 Park Avenue in Memphis, TN.Offering a wide array of medical services, Saint Francis is noted for its many Centers of Excellence, including its Center for Surgical Weight Loss, Joint & Spine Center, Heart & Vascular Center, Chest Pain Emergency Center, and Surgical Services including its Center for Robotic Surgery, Diabetes Center, and Cancer Center.The hospital has been recognized for excellence of care by United Healthcare, CIGNA, Blue Cross/Blue Shield, and Aetna. Saint Francis Hospital serves as an academic training site for University of Tennessee Surgical, Family Practice, and Psychiatric Residents. The hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nations oldest and largest hospital accreditation agency. At Saint Francis Healthcare, you can grow your career skills and be a vital member of our team where we strive to be No. 1 in quality, safety and service excellence. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.