Telecom Analyst/Telecom Engineer

National Capitol Contracting; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

National Capitol Contracting is seeking a Telecom Analyst/Telecom Engineer to maintain and upgrade unified voice, video, and web conferencing infrastructure. The role supports Avaya-based systems and provides full-life cycle engineering to ensure secure, effective, and responsive communications services.

The team handles Avaya CM/SMGR sessions management and related platforms, with 7/24/365 responsibility to meet customer SLAs.

Qualifications

• Ability to obtain and maintain Public Trust Clearance.
• 8 years of Avaya experience or more.
• Hands-on experience with Avaya CM 7.x+, Avaya SMGR 7.1+, Avaya Session Manager 7.1+.

Responsibilities

• Provide tier 2/3 support to investigate and resolve problems, including after-hours as needed to meet SLAs.
• Manage and administer Virtual servers, VMware ESXi hosts, and AVPS.
• Manage and administer Avaya CM infrastructure.
• Manage and administer legacy telecommunications services (analog, digital PSTN lines and trunks).
• Assess, manage, and mitigate vulnerabilities in Avaya and Windows servers (Windows/Linux).
• Maintain and improve voice quality standards by identifying and resolving issues.
• Assess unified communication infrastructure to identify performance gaps and risks.
• Perform health assessments of communications systems including routing protocols and data collection.

Skills

SIP expertise

Avaya experience

Troubleshooting

Shift work readiness

Tools

Avaya CM 7.x+

Avaya SMGR 7.1+

Avaya Session Manager 7.1+

AVPAES

WFO

CDR

Job description

Position Summary

NCC is seeking a Telecom Analyst/Telecom Engineer to work in an operations and maintenance environment with a team of telecommunication engineers and analysts. In this position, you will uphold and update unified voice, video, and web conference communication infrastructure services and offer full-life cycle engineering support to ensure the Avaya communication management and unified communication solutions and products are secure, effective, efficient, complete and responsive.

Essential Duties and Responsibilities

• Provide tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Manage and Administer Virtual servers, vmware esxi hosts, AVPS.
• Manage and Administer Avaya CM infrastructure.
• Manage and Administer Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.).
• Assess, manage, and mitigate vulnerabilities in Avaya and Windows servers (Windows/Linux).
• Maintain and improve voice quality standards through identification and resolution of discovered issues.
• Assess unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk.
• Perform communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.

Minimum Requirements

• Ability to obtain and maintain Public Trust Clearance.
• 8 years if Avaya experience
• Hands on experience with:
• Avaya CM 7.x and up
• Avaya SMGR 7.1 and up
• Avaya Session Manager 7.1 and up
• AVPAES
• WFO
• CDR

Preferred Qualifications

• Avaya certifications
• Experience with securelogix voice firewall
• Strong SIP experience
• Experience with Avaya Elite multi-channel
• Experience deploying esxi hosts and OVAs
• Experience Upgrading Avaya CM, SMGR and Session manager

Compensation

$65,000-$75,000

The compensation range listed for this position is provided as a good-faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at [e-mail]. Please reference the position in your email.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

NCC is an Equal Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disabled).

Equal employment opportunity, including veterans and individuals with disabilities.

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