Avaya Unified Communications Engineer

National Capitol Contracting; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

National Capitol Contracting is seeking a Telecom Analyst/Telecom Engineer to maintain and upgrade unified voice, video, and web conferencing infrastructure. The role supports Avaya-based systems and provides full-life cycle engineering to ensure secure, effective, and responsive communications services.

The team handles Avaya CM/SMGR sessions management and related platforms, with 7/24/365 responsibility to meet customer SLAs.

Qualifications

• Ability to obtain and maintain Public Trust Clearance.
• 8 years of Avaya experience or more.
• Hands-on experience with Avaya CM 7.x+, Avaya SMGR 7.1+, Avaya Session Manager 7.1+.

Responsibilities

• Provide tier 2/3 support to investigate and resolve problems, including after-hours as needed to meet SLAs.
• Manage and administer Virtual servers, VMware ESXi hosts, and AVPS.
• Manage and administer Avaya CM infrastructure.
• Manage and administer legacy telecommunications services (analog, digital PSTN lines and trunks).
• Assess, manage, and mitigate vulnerabilities in Avaya and Windows servers (Windows/Linux).
• Maintain and improve voice quality standards by identifying and resolving issues.
• Assess unified communication infrastructure to identify performance gaps and risks.
• Perform health assessments of communications systems including routing protocols and data collection.

Skills

SIP expertise

Avaya experience

Troubleshooting

Shift work readiness

Tools

Avaya CM 7.x+

Avaya SMGR 7.1+

Avaya Session Manager 7.1+

AVPAES

WFO

CDR

Job description

National Capitol Contracting is seeking a Telecom Analyst/Telecom Engineer to maintain and upgrade unified voice, video, and web conferencing infrastructure. The role supports Avaya-based systems and provides full-life cycle engineering to ensure secure, effective, and responsive communications services.

The team handles Avaya CM/SMGR sessions management and related platforms, with 7/24/365 responsibility to meet customer SLAs.