Telecom Engineer II

Vaco; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

Vaco, located in Orlando, Florida, is seeking an experienced telecom specialist to lead the design and implementation of contact center infrastructure and provide 24/7 support. The ideal candidate should have a Bachelor's in Computer Information Systems or related field and at least 5 years of relevant experience.

Responsibilities include evaluating tech improvements and maintaining expert-level knowledge of system integrations. Skills in NICE CXOne, Cisco technologies, and strong troubleshooting are essential for this role.

Qualifications

• 5+ years of relevant experience.
• Preferred certifications: NICE CXOne, CCNA-Collaboration.
• Strong communication and ability to work under pressure.

Responsibilities

• Lead design and implementation of contact center infrastructure.
• Evaluate and propose tech/process improvements.
• Maintain expert-level system integration knowledge.
• Provide 24/7 support for telecom infrastructure.
• Perform additional duties as needed.

Skills

Expert in NICE CXOne and complex telecom environments

Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP

Strong scripting

Strong troubleshooting

Strong documentation

Leadership skills

Education

Bachelor's in Computer Information Systems, Telecommunications, or related field

Tools

Cisco

TCP/IP

SBCs

Firewalls

DNS

DHCP

Job description

Qualifications

• Bachelor's in Computer Information Systems, Telecommunications, or related field
• 5+ years of relevant experience
• Preferred certifications: NICE CXOne, CCNA-Collaboration
• Strong communication and ability to work under pressure

Technical Skills

• Expert in NICE CXOne and complex telecom environments
• Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, Citrix
• Strong scripting, troubleshooting, documentation, and leadership

Responsibilities

• Lead design and implementation of contact center infrastructure (40%)
• Evaluate and propose tech/process improvements (25%)
• Maintain expert-level system integration knowledge (20%)
• Provide 24/7 support for telecom infrastructure (10%)
• Perform additional duties as needed (5%)

Additional Details

• Support NICE CXOne scripting and Cisco migration
• Handle system patching, upgrades, and break/fix tasks
• Vendor interaction for improvements and resolution
• On‑call support required via company‑issued smartphone

EEO Notice

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.