TechOps Systems Admin & CCTV Specialist

Hana Cloud Solutions; Carlstadt (NJ); On-site; USD 51,500 - 87,800; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401 (k) Retirement Plan with up to 5% match

Life Insurance and AD&D

Company provided lunch

Paid-time off (PTO)

Holiday Gift certificates

FSA and DCFSA

Job summary

Hana Cloud Solutions is seeking an IT Help Desk Support professional to assist users in resolving hardware, software, and network-related issues. This role requires a Bachelor’s Degree in Information Technology or Computer Science and includes responsibilities such as maintaining system stability and troubleshooting technical issues.

In addition to providing user support, the successful candidate will manage the design and installation of CCTV systems, ensuring compliance with best practices. The position offers competitive benefits, including health insurance and a 401(k) plan.

Qualifications

• Proven experience as an IT Help Desk Support or similar role.
• Strong communication and customer service skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

• Assist users in resolving hardware, software, and network-related issues.
• Maintain accurate records of user issues and solutions provided.
• Manage the design and installation of CCTV systems.

Skills

Information Technology/Computer Science

Hardware and software troubleshooting

Communication skills

Customer service skills

Help desk software familiarity

Bilingual in Korean and English

Education

Bachelor's Degree in Information Technology/Computer Science

Tools

Remote desktop tools

Job description

Hana Cloud Solutions is seeking an IT Help Desk Support professional to assist users in resolving hardware, software, and network-related issues. This role requires a Bachelor’s Degree in Information Technology or Computer Science and includes responsibilities such as maintaining system stability and troubleshooting technical issues.

In addition to providing user support, the successful candidate will manage the design and installation of CCTV systems, ensuring compliance with best practices. The position offers competitive benefits, including health insurance and a 401(k) plan.