TechOps System Administrator

Hana Cloud Solutions; Carlstadt (NJ); On-site; USD 51,500 - 87,800; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401 (k) Retirement Plan with up to 5% match

Life Insurance and AD&D

Company provided lunch

Paid-time off (PTO)

Holiday Gift certificates

FSA and DCFSA

Job summary

Hana Cloud Solutions is seeking an IT Help Desk Support professional to assist users in resolving hardware, software, and network-related issues. This role requires a Bachelor’s Degree in Information Technology or Computer Science and includes responsibilities such as maintaining system stability and troubleshooting technical issues.

In addition to providing user support, the successful candidate will manage the design and installation of CCTV systems, ensuring compliance with best practices. The position offers competitive benefits, including health insurance and a 401(k) plan.

Qualifications

• Proven experience as an IT Help Desk Support or similar role.
• Strong communication and customer service skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

• Assist users in resolving hardware, software, and network-related issues.
• Maintain accurate records of user issues and solutions provided.
• Manage the design and installation of CCTV systems.

Skills

Information Technology/Computer Science

Hardware and software troubleshooting

Communication skills

Customer service skills

Help desk software familiarity

Bilingual in Korean and English

Education

Bachelor's Degree in Information Technology/Computer Science

Tools

Remote desktop tools

Job description

Responsibilities

• Assist users in resolving hardware, software, and network-related issues.
• Walk users through problem-solving processes and provide step-by-step solutions
• Diagnose and troubleshoot technical issues reported by end-users.
• Escalate complex problems to the appropriate IT support teams for resolution.
• Perform root cause analysis and implement solutions to prevent recurring issues.
• Maintain accurate records of user issues, solutions provided, and other relevant information.
• Create and update knowledge base articles to facilitate self-help for end-users.
• Install, configure, and update software applications and operating systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Conduct routine checks and maintenance tasks to ensure system stability and security.
• Provide basic training to end-users on using hardware and software applications.
• Create and deliver user guides and tutorials for common issues.
• Collaborate with other IT support teams and departments to resolve complex issues.
• Participate in meetings and contribute to the improvement of IT processes.
• Manage the comprehensive design of CCTV systems, including camera selection, network architecture, storage solutions (NVR/VMS), and integration with other security or IT platforms.
• Install and configure advanced CCTV systems, ensuring adherence to design specifications, industry best practices, and relevant regulatory standards
• Develop and manage comprehensive preventative maintenance programs for enterprise-level CCTV infrastructure, including firmware management, system health monitoring, and performance tuning.

Qualifications / Skills

• Bachelor's Degree, Information Technology/Computer Science
• Proven experience as an IT Help Desk Support or similar role.
• Knowledge of computer hardware, software, and troubleshooting techniques.
• Strong communication and customer service skills.
• Familiarity with help desk software and remote desktop tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Bilingual in Korean and English
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: 8:30 AM - 5:30 PM, Mon - Fri

Salary Range: $51,500 - $87,800

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.