IT Support Specialist — Hardware, Software & On-Call Engineer

ViziRecruiter,LLC.; City of Glens Falls (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Pension

Medical insurance

Mental health support

Wellness and Volunteer Time Off

Job summary

Connection is seeking an IT Support Associate / Help Desk Technician to deliver hands-on technical support for hardware, software, and network issues in a professional environment. You’ll handle end-user support, troubleshooting, and IT deployments while contributing to IT projects and inventory management.

Ideal candidates have a Bachelor’s degree or equivalent experience and 6+ years of IT experience, strong communication skills, and the ability to work independently or in a team.

Qualifications

• Bachelor's degree in Information Technology or a related field, or equivalent experience.
• Strong troubleshooting experience with hardware and software.
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Provide professional, courteous end-user support for hardware, software, and network-related issues.
• Troubleshoot, repair, configure, and maintain workstations, printers, and other IT equipment.
• Document support requests and resolutions within the Help Desk ticketing system.
• Manage IT equipment and software inventory, deployments, procurement, and invoicing.
• Assist with technology projects, budgeting, and other IT initiatives.
• Collaborate with IT teams, vendors, and end users to resolve technical issues.
• Participate in a rotational evening and weekend on-call schedule for emergency support.

Skills

End-user support

Troubleshooting

Communication skills

Prioritization

Teamwork

Education

Bachelor's degree in IT or related field

Tools

Microsoft Office Suite

Job description

Connection is seeking an IT Support Associate / Help Desk Technician to deliver hands-on technical support for hardware, software, and network issues in a professional environment. You’ll handle end-user support, troubleshooting, and IT deployments while contributing to IT projects and inventory management.

Ideal candidates have a Bachelor’s degree or equivalent experience and 6+ years of IT experience, strong communication skills, and the ability to work independently or in a team.