TechOps Lead: Automation, IaC & Security

Plaid Inc.; New York, Northern (NY, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Commission

Medical, dental, vision, 401(k)

Job summary

Plaid Inc. is seeking a tech-savvy Ops professional to own the infrastructure and tooling that power a 1000+ person company. You’ll lead on-call duties, automate workflows, and extend capabilities across Okta, Iru/Kandji, Google Workspace, and other critical platforms.

You will collaborate with Security, Engineering, and People teams to ensure security, reliability, and scalability while advancing a culture of automation and AI-assisted tooling. Office presence is expected three days per week.

Qualifications

• 5+ years of experience supporting a large fleet of macOS devices.
• Mobile device management for Apple devices (Iru, Intune, Workspace ONE, etc.).
• Configuration as code (Terraform).
• Advanced Bash/Python or other scripting languages.
• Leveraging Claude Code, Codex or similar tools to improve solutions.

Responsibilities

• Lead and mentor team members, unblock work and provide guidance.
• Help define and execute the team roadmap with a plan.
• Own and improve Okta configurations, lifecycle policies, access reviews, MFA enforcement, and workflows.
• Manage endpoint configuration via Iru/Kandji with policy-as-code and version-controlled configs.
• Build and maintain automation to reduce repetitive support work.
• Evaluate, deploy and support AI tooling to boost productivity.
• Oversee SaaS procurement/renewals for systems we own.
• Own company-wide SaaS platforms (Google Workspace, Linear, Slack, Okta).
• Support other Eng, Security and GTM teams on cross-boundary projects.
• 3 days a week in the office.

Skills

macOS support

MDM management

Configuration as code

Scripting (bash/python)

AI tooling awareness

Tools

Terraform

Iru

Kandji

Google Workspace

Slack

Linear/Jira

Job description

Plaid Inc. is seeking a tech-savvy Ops professional to own the infrastructure and tooling that power a 1000+ person company. You’ll lead on-call duties, automate workflows, and extend capabilities across Okta, Iru/Kandji, Google Workspace, and other critical platforms.

You will collaborate with Security, Engineering, and People teams to ensure security, reliability, and scalability while advancing a culture of automation and AI-assisted tooling. Office presence is expected three days per week.