TechOps AV & IT Support Engineer

Plaid; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equity

Commission

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Plaid is seeking an IT/TechOps team member to design, build, and support a first-class computing environment that keeps our business secure and employees productive. You will be the backbone of our in-office technical experience, ensuring conference rooms, networking systems, and daily workplace tools run smoothly so teams can focus on expanding financial access.

In this role, you will gain hands-on experience with cloud identity platforms, device management, and advanced enterprise network

Qualifications

• Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems.
• Experience assisting presenters and running live support for small and large-scale meetings.
• Hands-on experience with basic network infrastructure and office hardware troubleshooting.
• Strong problem-solving skills with a collaborative, user-focused mindset.

Responsibilities

• Enable seamless collaboration by ensuring AV systems in conference rooms function flawlessly.
• Resolve in-office hardware needs and peripherals with minimal downtime.
• Manage on-premise IT and AV inventory including Google Meet hardware and Apple laptops.
• Support remote teammates with time-permitting remote tech help.

Skills

AV troubleshooting

Live meeting support

Network basics

Hardware troubleshooting

Tools

Google Meet

Zoom

MacOS MDM (Iru)

Job description

Plaid is seeking an IT/TechOps team member to design, build, and support a first-class computing environment that keeps our business secure and employees productive. You will be the backbone of our in-office technical experience, ensuring conference rooms, networking systems, and daily workplace tools run smoothly so teams can focus on expanding financial access.

In this role, you will gain hands-on experience with cloud identity platforms, device management, and advanced enterprise network