TechOps Admin I: TS/SCI Secure Cloud & SOC

Zachary Piper Solutions; Atlanta (GA); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role is onsite in Atlanta, GA and requires a TS/SCI Full Scope Polygraph.

You will help maintain system availability, support deployments, and assist in outage response and recovery efforts. Responsibilities include monitoring deployments, coordinating restoration during outages, documenting actions for

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to perform under pressure during outages and time-sensitive scenarios.
• Strong written and verbal communication skills.
• Willingness to support 24/7 shift work.

Responsibilities

• Monitor deployment flow and report operational status; escalate issues as needed.
• Identify volume drivers and coordinate fixes with feature teams.
• Execute deployment scripts and standard operating procedures.
• Coordinate outage restoration with cross-functional teams; support SLAs.
• Document investigative and recovery actions for audits and RCA.
• Identify recovery actions with engineering teams; implement fixes.
• Troubleshoot and debug system issues to minimize disruptions.
• Update SOPs and technical documentation as needed.
• Support secure work areas including hardware deployments and troubleshooting.

Skills

Clearance TS/SCI

Outage management

Customer service mindset

Communication skills

Adaptability in fast-paced env

Shift work readiness

Education

Bachelor’s Degree or equivalent IT training

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role is onsite in Atlanta, GA and requires a TS/SCI Full Scope Polygraph.

You will help maintain system availability, support deployments, and assist in outage response and recovery efforts. Responsibilities include monitoring deployments, coordinating restoration during outages, documenting actions for