TechOps Admin I - 24/7 SOC (TS/SCI) - Onsite Redmond

Zachary Piper Solutions; Redmond, Northern (WA, KY); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent IT training/ hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to work under pressure in time-sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Skills

Customer service mindset

Communication skills

Troubleshooting

Problem solving

Written communication

Verbal communication

Shift work 24/7

Under pressure

Education

Bachelor’s Degree in related field

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph.