Technology Support Technician II

Los Angeles County Office of Education; Downey (CA); On-site; USD 77,000 - 95,000; Full time

Benefits offered by this job

Health insurance

PERS Defined Benefit Plan

Paid time off (12 vacation, 15, 12 ill

Job summary

Los Angeles County Office of Education is seeking a Technology Support Technician II to install, diagnose, and repair personal computing hardware, software, and multimedia systems across campuses in Downey, CA. Under supervision, you will support computing devices, AV peripherals, and conferencing platforms, ensuring reliable operations.

The role requires two years of related experience or one year in LACOE Tech Support I, plus a high school diploma and relevant coursework.

Qualifications

• Two years of experience installing and troubleshooting personal computing hardware and software.
• Equivalency: one year in LACOE Tech Support I.
• Knowledge of cybersecurity principles and MFA methods.
• Ability to diagnose and repair hardware and software.

Responsibilities

• Install, diagnose, and repair personal computing hardware and software.
• Support audio-visual peripherals and conferencing platforms.
• Provide lead support for Tech Support I staff when needed.

Skills

Hardware troubleshooting

Software troubleshooting

AV & conferencing

Cybersecurity basics

Diagnostics software

Safety practices

Education

High school diploma + computer coursework

Tools

CompTIA A+ (equivalency)

Job description

Technology Support Technician II

$6,879 - $8,543 Monthly

Application Filing Period

Online applications will be accepted from 11/17/26 at 8:00 A.M. (PST) through 11/25/26 at 11:59 P.M. (PST). Online applications must be submitted by 11/25/26 at 11:59 P.M. (PST).

Insurance

• Your choice of several medical, dental, vision, and life insurance plans

Retirement

• PERS Defined Benefit Plan

Paid Time Off

• 12 vacation, 15 holidays, and 12 illness days.

To learn more, visit: https://www.lacoe.edu

Los Angeles County Office of Education (LACOE) is seeking resourceful, technically skilled individuals who enjoy working independently to support LACOE’s personal computing, multimedia, and related technologies.

Under general supervision, the Technology Support Technician II performs a variety of installation, diagnosis, and full range repair duties, and may provide direction to and act in a lead capacity for Technology Support Technician I staff.

The Well Qualified Candidate Will Possess the Following

Knowledge

• Personal computing hardware and peripheral equipment, personal computing operating systems, audio-visual peripherals, and conferencing platform
• Cybersecurity principles, protocols, procedures, and software, including multifactor authentication methods and deployment practices
• Diagnostic software and equipment
• Troubleshooting, testing, and diagnostic procedures, equipment, and software
• Hardware and software installation and maintenance practices
• Safety practices and precautions

Competencies

• Critical Thinking – Analytically and logically evaluating information, propositions, and claims
• Manual Dexterity – Using senses, hands, and fingers in manipulating objects quickly and efficiently
• Professional & Technical Expertise – Applying technical subject matter to the job
• Safety Focus – Showing vigilance and care in identifying and addressing health risks and safety hazards
• Attention to Detail – Focusing on the details of work content, work steps, and final work products
• Learning Agility – Seeking learning opportunities and applying the lessons to one's work
• Professional Integrity & Ethics – Maintaining trust through honesty, adherence to principles, and personal accountability
• Self-Management – Showing personal organization, self-discipline, and dependability
• Oral Communication – Engaging effectively in dialogue
• Customer Focus – Attending to the needs and expectation of customers
• Teamwork – Collaborating with others to achieve shared goals
• Cultural Proficiency – Model communication and interaction that respect and include all individuals and their languages, abilities, religions and cultures

Required Education and Experience

Education

Graduation from high school or equivalent and completion of 12 semester units or 18 quarter units in computer related courses from a recognized college, vocational or trade school, or equivalent specialized training program.

Experience

Two years of experience installing and troubleshooting personal computing hardware, software, and related peripheral equipment OR one year of experience in the LACOE job classification of Technology Support Technician I.

Equivalency Provision

A CompTIA A+ certification may substitute for the 12 semester units or 18 quarter units in computer related coursework.

Additional Requirements

A valid California’s driver’s license and the availability of private transportation or the ability to obtain transportation between job sites is required.

Selection Process

Candidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a written multiple-choice exam, performance exam, and a structured interview.

Contact

For information about the examination process you may send an e-mail to Hannah Gia at [e-mail]

For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm)

For complete application information, please go to https://www.lacoe.edu/pc

LACOE Personnel Commission, 9300 Imperial Hwy, EC-Annex, Downey, CA 90242

Additional Information

Pending PC Approval 11/17/26

Minimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified. For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.

Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities.If you would like to request an accommodation, please call 562.803.8360 as early as possible.

This examination is authorized as Open, open to the public.

Recruitment ID: 27-LAC971

This announcement does not constitute an implied contract. Any part of this announcement is subject to change.