Tech Support Technician II — Diagnostics & Lead Support

Los Angeles County Office of Education; Downey (CA); On-site; USD 77,000 - 95,000; Full time

Benefits offered by this job

Health insurance

PERS Defined Benefit Plan

Paid time off (12 vacation, 15, 12 ill

Job summary

Los Angeles County Office of Education is seeking a Technology Support Technician II to install, diagnose, and repair personal computing hardware, software, and multimedia systems across campuses in Downey, CA. Under supervision, you will support computing devices, AV peripherals, and conferencing platforms, ensuring reliable operations.

The role requires two years of related experience or one year in LACOE Tech Support I, plus a high school diploma and relevant coursework.

Qualifications

• Two years of experience installing and troubleshooting personal computing hardware and software.
• Equivalency: one year in LACOE Tech Support I.
• Knowledge of cybersecurity principles and MFA methods.
• Ability to diagnose and repair hardware and software.

Responsibilities

• Install, diagnose, and repair personal computing hardware and software.
• Support audio-visual peripherals and conferencing platforms.
• Provide lead support for Tech Support I staff when needed.

Skills

Hardware troubleshooting

Software troubleshooting

AV & conferencing

Cybersecurity basics

Diagnostics software

Safety practices

Education

High school diploma + computer coursework

Tools

CompTIA A+ (equivalency)

Job description

Los Angeles County Office of Education is seeking a Technology Support Technician II to install, diagnose, and repair personal computing hardware, software, and multimedia systems across campuses in Downey, CA. Under supervision, you will support computing devices, AV peripherals, and conferencing platforms, ensuring reliable operations.

The role requires two years of related experience or one year in LACOE Tech Support I, plus a high school diploma and relevant coursework.