Technology Support Technician II

Los Angeles County Department of Human Resources; Downey (CA); On-site; USD 77,000 - 95,000; Full time

Benefits offered by this job

Insurance plans

PERS defined benefit retirement

Paid time off

Job summary

Los Angeles County Office of Education (LACOE) seeks a Technology Support Technician II to support personal computing, multimedia, and related technologies. The role involves installation, diagnosis, and full-range repair under supervision, with potential lead responsibilities for Tech Support Technician I staff.

Candidates should have a high school diploma plus computer-related coursework (or equivalent) and 2 years of related experience, or 1 year at LACOE in the technician I role, plus a CA

Qualifications

• Education: Graduation from high school or equivalent and 12 semester/18 quarter units in computer-related courses or equivalent training.
• Experience: 2 years installing and troubleshooting personal computing hardware, software, and peripherals OR 1 year as Technology Support Technician I at LACOE.
• Equivalency: CompTIA A+ certification may substitute for coursework.
• License: Valid CA driver’s license and means to travel between job sites.

Responsibilities

• Install, diagnose, and repair a full range of computing hardware and software.
• Provide direction or lead on Technology Support Technician I tasks when needed.
• Support personal computing, multimedia, and related technologies under supervision.

Skills

Personal computing hardware

Cybersecurity basics

Diagnostic procedures

Troubleshooting

Hardware installation

Safety practices

Education

High school diploma + 12 units in computer courses

Tools

Diagnostic software

Hardware diagnostics tools

Job description

Bulletin

An equal opportunity employer fostering a workforce that embraces and reflects the rich diversity of Los Angeles County

Technology Support Technician II

$6,879 - $8,543 Monthly

Insurance

Your choice of several medical, dental, vision, and life insurance plans

To Learn More, Visit https://www.lacoe.edu

Application Filing Period

Online applications will be accepted from 11/17/26 at 8:00 A.M. (PST) through 11/25/26 at 11:59 P.M. (PST)

Online applications must be Submitted By 11/25/26 at 11:59 P.M. (PST)

Retirement

PERS Defined Benefit Plan

Paid Time Off

12 vacation, 15 holidays, and 12 illness days.

Los Angeles County Office of Education (LACOE) is seeking resourceful, technically skilled individuals who enjoy working independently to support LACOE’s personal computing, multimedia, and related technologies.

Under general supervision, the Technology Support Technician II performs a variety of installation, diagnosis, and full range repair duties, and may provide direction to and act in a lead capacity for Technology Support Technician I staff.

The Well Qualified Candidate Will Possess the Following

• Personal computing hardware and peripheral equipment, personal computing operating systems, audio-visual peripherals, and conferencing platform
• Cybersecurity principles, protocols, procedures, and software, including multifactor authentication methods and deployment practices
• Diagnostic software and equipment
• Troubleshooting, testing, and diagnostic procedures, equipment, and software
• Hardware and software installation and maintenance practices
• Safety practices and precautions

Competencies:

• Critical Thinking – Analytically and logically evaluating information, propositions, and claims
• Manual Dexterity – Using senses, hands, and fingers in manipulating objects quickly and efficiently
• Professional & Technical Expertise – Applying technical subject matter to the job
• Safety Focus – Showing vigilance and care in identifying and addressing health risks and safety hazards
• Attention to Detail – Focusing on the details of work content, work steps, and final work products
• Learning Agility – Seeking learning opportunities and applying the lessons to one's work
• Professional Integrity & Ethics – Maintaining trust through honesty, adherence to principles, and personal accountability
• Self-Management – Showing personal organization, self-discipline, and dependability
• Oral Communication – Engaging effectively in dialogue
• Customer Focus – Attending to the needs and expectation of customers
• Teamwork – Collaborating with others to achieve shared goals
• Cultural Proficiency – Model communication and interaction that respect and include all individuals and their languages, abilities, religions and cultures

Required Education and Experience

Education: Graduation from high school or equivalent and completion of 12 semester units or 18 quarter units in computer related courses from a recognized college, vocational or trade school, or equivalent specialized training program.

Experience: Two years of experience installing and troubleshooting personal computing hardware, software, and related peripheral equipment OR one year of experience in the LACOE job classification of Technology Support Technician I.

Equivalency Provision: A CompTIA A+ certification may substitute for the 12 semester units or 18 quarter units in computer related coursework.

Additional Requirements: A valid California’s driver’s license and the availability of private transportation or the ability to obtain transportation between job sites is required.

Selection Process

Candidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a written multiple-choice exam, performance exam, and a structured interview.

Contact

For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm)

LACOE Personnel Commission, 9300 Imperial Hwy, EC-Annex, Downey, CA 90242

Additional Information

Pending PC Approval 11/17/26

Minimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified. For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.

Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities. If you would like to request an accommodation, please call 562.803.8360 as early as possible.

This examination is authorized as Open, open to the public.

Recruitment ID: 27-LAC971

This announcement does not constitute an implied contract. Any part of this announcement is subject to change.

Based On Full-time Assignment

• Although new employees usually begin at the first salary step, advanced salary step placement may be requested
• 12 vacation days per year, 18 after 7 years of service
• 15 paid holidays per year
• 12 paid sick days annually
• Insurance includes health, medical, dental, vision and group life
• Retirement CALPERS combined with Social Security, and pre-tax retirement savings account options

01

PLEASE READ THE FOLLOWING STATEMENT:

Answer the following questions as truthfully and accurately as possible. You are not expected to answer at the highest level of each of these items to be qualified.

The application will be evaluated for minimum qualifications. Referring to your application/resume, listing "see resume", or incomplete responses will NOT qualify as a response to any question. Questions that are answered in this method will be considered INCOMPLETE and may result in DISQUALIFICATION.

You are required to answer ALL of the supplemental questions as truthfully and accurately as possible. All experience, education, training, and certification must be included in your application in order to be considered. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process and possible bar from future employment opportunities with the Los Angeles County Office of Education (LACOE).

Select "Yes" if you have read, understood, and agree to the above statements.

Select "No" if you have read, understood, and DO NOT agree with the above statements and voluntarily withdraw your application for this position.

• Yes
• No

02

What is your highest level of education?

Please Note: Proof of education will be required. Degrees must be earned from an institution of higher learning recognized by the Council for Higher Education. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.

• No education
• High School Diploma or GED equivalent
• Some college coursework but no degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree

03

Have you completed at least 12 semester or 18 quarter units in computer-related courses from a recognized college, vocational or trade school, or equivalent specialized training program?

• Yes
• No

04

If you responded yes to Question 3, please list the computer-related courses you completed. For each course, please include: a) The name of the college, vocational or trade school, or equivalent specialized training program where you completed the course b) The name of the course and the course number c) The number of units of the course completed and if it was semester units or quarter units If you responded no to Question 3, list "n/a".

05

Do you posses a valid, not expired CompTIA A+ certification? Please Note: Proof of certification will be required.

• Yes
• No

06

How many years of experience do you have installing and troubleshooting personal computing hardware, software, and related peripheral equipment?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 or more years

07

Please describe your experience with installing and troubleshooting personal computing hardware, software, and related peripheral equipment. For each related experience, please include: a) Your job title(s) b) Name of the organization(s) c) Job duties/responsibilities related to the job areas described above d) Length(s) of employment If no experience in this area, list "N/A".

08

How many years of experience do you have in the LACOE job classification of Technology Support Technician I?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 year but less than 3 years
• 3 year but less than 4 years
• 4 year but less than 5 years
• 5 or more years

09

Do you have a valid California driver's license?

• Yes
• No
• Required Question