Broadband and Network Account Specialist

Los Angeles County Office of Education; Downey (CA); Hybrid; USD 113,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PERS retirement

Paid time off: 24 vacation days, 15hol

Job summary

The Los Angeles County Office of Education (LACOE) is seeking a business-minded network professional to serve as Broadband and Network Account Specialist. You will drive promotion of network services to school districts, oversee E-Rate activities, and lead RFP development while ensuring high-quality connectivity and compliant billing across client agencies.

The role requires strong technical understanding, project management, and customer-focused delivery.

Qualifications

• Associate degree or equivalent college units recognized by CHEA.
• Two years of telecom account management or LAN/WAN experience.
• Certifications may substitute for one year of experience.

Responsibilities

• Promote network services to school districts and clients.
• Oversee E-Rate activities and compliance requirements.
• Lead RFP development and responses for network services.
• Manage contracts, billing, and service levels with client agencies.

Skills

LAN/WAN design

WLAN

VOIP

Cloud tech

Telecom systems

Project management

Regulatory navigation

Data analysis

Education

Associate degree

CCNA

Network+

Security+

Tools

Arista

Cisco

Security vendors

Job description

Broadband and Network Account Specialist

$113,232 to $140,268 Annually

Insurance: Your choice of several medical, dental, vision, and life insurance plans

To learn more, visit: https://www.lacoe.edu

Online applications must be submitted by: 11/20/26 5:00 P.M. (Pacific)

Retirement: PERS Defined Benefit Plan

Paid Time Off: 24 vacation, 15 holidays, and 12 illness days.

The Los Angeles County Office of Education (LACOE) is seeking a business-minded professional who pairs strong technical understanding with a dedicated customer focus to join our team as the Broadband and Network Account Specialist (BNAS). Combining technical aptitude with a strong service mindset, the BNAS will drive the promotion of network services to school districts, oversee E-Rate activities, lead RFP development and responses, and manage contracts and billing processes to ensure dependable, high-quality connectivity for client agencies.

The Well Qualified Candidate Will Possess the Following

Knowledge

• Basic understanding of principles, practices, and techniques for design and evaluation of large-scale LAN/WAN, WLAN, VOIP, Cloud based technology, and telecom systems
• Principals, practices, terminology, and trends of network planning, design, and engineering
• Various networking tools and equipment from platforms and vendors such as but not limited to Arista, Cisco, and security vendors
• Federal and state rules and regulations such as E-rate and California Tele-connect Fund
• Techniques of project management and coordination
• Marketing concepts of research, analysis, strategies, and evaluation

Competencies

• Critical Thinking – Analytically and logically evaluating information, propositions, and claims
• Fact Finding – Obtaining facts and data pertaining to an issue or question
• Legal & Regulatory Navigation – Understanding, interpreting, and ensuring compliances with laws and regulations
• Professional & Technical Expertise – Applying technical subject matter to the job
• Action & Results Focus – Initiating tasks and focusing on accomplishment
• Attention to Detail – Focusing on the details of work content, work steps, and final work products
• Informing – Proactively obtaining and sharing information
• Oral Communication – Engaging effectively in dialogue
• Writing – Communicating effectively in writing
• Customer Focus – Attending to the needs and expectation of customers
• Negotiating – Reaching mutually satisfying agreement and compromises
• Relationship Building – Establishing rapport and maintaining mutually productive relationships
• Teamwork – Collaborating with others to achieve shared goals
• Project Management – Ensuring that projects are on-time, on-budget, and achieve their objectives
• Cultural Proficiency – Modeling communications and interactions that respect and include all individuals and their languages, abilities, religions and cultures

Required Education and Experience

Education: An associate’s degree or equivalent college units (60 semester or 90 quarter units) from an institution of higher learning recognized by the Council of Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.

Experience: Two years of experience managing Telecommunication accounts, performing tasks such as billing, or two years of experience in troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs.

Equivalency Provision: A valid Cisco Certified Network Associate (CCNA) certification in routers/switching, CompTIA Network+ certification, or CompTIA Security+ certification may substitute for one year of the required experience.

Additional Requirements: A valid California driver’s license and the availability of private transportation or the ability to obtain transportation between job sites is required. This classification requires traveling to various sites in the Los Angeles County for meetings and occasional traveling to conferences.

Hybrid remote schedules may be available. To ensure the health and safety of its staff, LACOE may require employees to provide evidence of full vaccination against COVID-19.

Selection Process

Candidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a Techncial Project and Structured Interview.

Additional Information

Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.

Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities.

This examination is authorized as Open, open to the public.