Technology Support Technician

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Retail discounts

Child care discounts

Arts event discounts

Job summary

University of North Carolina at Chapel Hill is seeking an IT Support Specialist to assist School of Medicine personnel, providing hardware, software, and network support. This role emphasizes service-oriented communication, problem escalation, and collaboration with internal and external teams.

The successful candidate will document work, contribute to projects, and help advance the School of Medicine's goals through reliable technical assistance and training.

Qualifications

• Graduation from high school with one year in technology related to the role.
• Equivalent combination of education and experience may be considered.
• Journey level requires an additional six months experience; Advanced level requires an additional year.

Responsibilities

• Provide service-oriented technical support and/or training to faculty, staff, and students for hardware, software, operating systems, and networks.
• Perform complex troubleshooting in collaboration with internal and external support groups; escalate when needed.
• Document completed work and contribute to technical projects; support goals set by School of Medicine leadership.

Skills

Smartphone/tablet troubleshooting

Phone/remote support

Teamwork

Education

High school diploma plus 1 year tech-related experience

Progression: Journey level +6 months or Advanced +1 year

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine.

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the position’s role.

Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.

Journey level requires an additional six months experience

Advanced level requires an additional one year of experience.

Management Preferences

• Experience with basic troubleshooting for smartphones/tablets, or extensive Virus/Malware removal experience
• Working knowledge, technical aptitude or analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person
• Ability to work well in a team environment

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).