Technology Support Specialist: IT Service Desk Pro

Charlotte Pipe; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Charlotte Pipe and Foundry is seeking a Technology Support Specialist to assist associates with computers, applications, and mobile technologies. The role is based at the admin location in Charlotte, NC, with travel to Monroe, Foundry, and satellite locations as needed.

You will provide courteous customer service, respond to incidents, troubleshoot, document steps, and help maintain IT systems and security.

Qualifications

• Associate's degree or equivalent in IT-related field.
• 1 year of related IT experience preferred.
• Solid experience providing great customer service with a focus on business outcomes.
• Understanding IS best practices and their impact on business value.

Responsibilities

• Provide courteous, timely, professional, and technically proficient customer service to associates.
• Respond to incidents and problems following established IT Service Management processes and procedures.
• Resolve technical problems through detailed, methodical troubleshooting and analysis.
• Document troubleshooting steps and resolution details in incidents and problems for use in a common knowledgebase.
• Configure workstations with the standard company image, install drivers, and install software to meet workstation requirements.
• Perform account management and maintenance for various applications and systems.
• Manage hardware and software inventory and track office moves.
• Work with information security to adhere to security specifications.
• Stay current on technical trends through training and briefings.
• Cover the Service Desk for calls and emails as needed.
• Provide basic training to associates on company applications and remote access software.
• Identify potential improvements in computer management and applications delivery.
• Support disaster recovery tests as required.
• Contribute to IT operations improvement with focus on availability and customer service.

Skills

Customer service

Active Directory

Windows OS

Networking basics

Education

Associate degree in IT or related field

Tools

MS Windows

DNS & DHCP

ITSM tooling

Job description

Charlotte Pipe and Foundry is seeking a Technology Support Specialist to assist associates with computers, applications, and mobile technologies. The role is based at the admin location in Charlotte, NC, with travel to Monroe, Foundry, and satellite locations as needed.

You will provide courteous customer service, respond to incidents, troubleshoot, document steps, and help maintain IT systems and security.