IT Support Specialist: Service Desk & Training

UKG; Charlotte (NC); On-site; USD 52,000 - 62,000; Full time

Job summary

Charlotte Pipe and Foundry is seeking a Technology Support Specialist to assist associates with computers, applications, and mobile tech at the Charlotte admin location. Travel to Monroe, Foundry, and satellite sites may be required.

You will respond to incidents using ITSM processes, troubleshoot issues, document steps, and support onboarding and basic training for remote access tools. Candidate should have an Associate's degree and IT experience.

Qualifications

• Associate's degree in CS/IT/Math/Eng/Business or related field; 1 year IT experience preferred.
• Excellent customer service with a focus on business outcomes.
• Proficiency in MS Windows and Active Directory; Microsoft certification preferred.
• Experience in computer hardware maintenance; A+ certification preferred.
• General understanding of networking components (TCP/IP, DNS, DHCP); Network+ preferred.
• Strong written and verbal communication; ability to collaborate effectively.
• On-call outside regular business hours for changes and emergency support.

Responsibilities

• Provide courteous, timely, professional customer service to associates.
• Respond to incidents following IT Service Management processes.
• Troubleshoot and resolve technical problems with methodical analysis.
• Document steps and resolutions for knowledgebase use.
• Configure workstations with standard images and software.
• Manage accounts for various applications and systems.
• Track hardware/software inventory and office moves.

Skills

Customer service

Windows

Active Directory

Networking (TCP/IP)

A+ Certification

Communication

On-call availability

Education

Associate's degree or equivalent in CS/IT/Math/Eng/Business

Job description

Charlotte Pipe and Foundry is seeking a Technology Support Specialist to assist associates with computers, applications, and mobile tech at the Charlotte admin location. Travel to Monroe, Foundry, and satellite sites may be required.

You will respond to incidents using ITSM processes, troubleshoot issues, document steps, and support onboarding and basic training for remote access tools. Candidate should have an Associate's degree and IT experience.