TECHNOLOGY SUPPORT SPECIALIST

Charlotte Pipe; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Charlotte Pipe and Foundry is seeking a Technology Support Specialist to assist associates with computers, applications, and mobile technologies. The role is based at the admin location in Charlotte, NC, with travel to Monroe, Foundry, and satellite locations as needed.

You will provide courteous customer service, respond to incidents, troubleshoot, document steps, and help maintain IT systems and security.

Qualifications

• Associate's degree or equivalent in IT-related field.
• 1 year of related IT experience preferred.
• Solid experience providing great customer service with a focus on business outcomes.
• Understanding IS best practices and their impact on business value.

Responsibilities

• Provide courteous, timely, professional, and technically proficient customer service to associates.
• Respond to incidents and problems following established IT Service Management processes and procedures.
• Resolve technical problems through detailed, methodical troubleshooting and analysis.
• Document troubleshooting steps and resolution details in incidents and problems for use in a common knowledgebase.
• Configure workstations with the standard company image, install drivers, and install software to meet workstation requirements.
• Perform account management and maintenance for various applications and systems.
• Manage hardware and software inventory and track office moves.
• Work with information security to adhere to security specifications.
• Stay current on technical trends through training and briefings.
• Cover the Service Desk for calls and emails as needed.
• Provide basic training to associates on company applications and remote access software.
• Identify potential improvements in computer management and applications delivery.
• Support disaster recovery tests as required.
• Contribute to IT operations improvement with focus on availability and customer service.

Skills

Customer service

Active Directory

Windows OS

Networking basics

Education

Associate degree in IT or related field

Tools

MS Windows

DNS & DHCP

ITSM tooling

Job description

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For over a century Charlotte Pipe and Foundry Company has been manufacturing pipe and fittings exclusively in the USA, employing 1,400 loyal, hard-working Americans. Today we manufacture the industry's broadest range of standard and specialty DWV products, including cast iron and plastic pipe and fittings.

Charlotte Pipe is headquartered in Charlotte, NC, and has seven plant locations across the United States.

Job Description

Charlotte Pipe and Foundry is looking for a Technology Support Specialist to support our associates in their use of computers, applications, and mobile technologies.

This position is based at the admin location in Charlotte North Carolina. Travel to the Monroe, Foundry, and satellite locations will be required based on coverage or project needs.

Responsibilities

• Provide courteous, timely, professional, and technically proficient customer service to associates
• Respond to incidents and problems following established IT Service Management processes and procedures
• Resolve technical problems through detailed, methodical troubleshooting and analysis
• Document troubleshooting steps and resolution details in incidents and problems for use in a common knowledgebase
• Configure workstations with the standard company computer image, install and configure print drivers, and install software to meet specialized workstation requirements
• Perform account management and maintenance for various applications and systems
• Manage computer hardware and software inventory using available tracking systems and tools, and track office moves to keep equipment locations accurate
• Work with the information security team to adhere to systems security specifications
• Stay current on technical and industry trends through continued technical training and briefings
• Cover the Service Desk for incoming calls and emails as needed
• Provide basic training to associates on company applications and remote access software
• Identify potential improvements in computer management and applications delivery
• Support disaster recovery tests as required
• Contribute to IT operations improvement efforts with a focus on systems availability and optimal customer service

Qualifications

Education and experience equivalent to an Associate's degree from an accredited college or university in Computer Science, Information Technology, Mathematics, Engineering, Business Administration, or a job-related field of study. One (1) year of related work experience in Information Technology is preferred.

• Solid experience providing great customer service with a focus on business outcomes
• Understanding of IS best practices and their impact on business value
• Proficiency in MS Windows and Active Directory (Microsoft certification preferred)
• Experience in computer hardware maintenance and repair (A+ certification preferred)
• General understanding of computer networking components, including TCP/IP, IP routing, DMZ, DNS, and DHCP (Network+ certification preferred)
• Ability to communicate effectively, both verbally and in writing, and to establish and maintain effective working relationships with co-workers
• While there is no assigned on-call rotation, IS staff are expected to be available outside regular business hours to perform changes and respond to emergency support calls

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.