Technical Support Specialist II - IT & Security Pro

RevMax Performance LLC; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance (effective day 1)

Shift differential pay

9 paid holidays + Thank You Day(s)

Paid time off

401(k) match up to 3.5%

Employer HSA contributions

Job summary

RevMax Performance LLC in Charlotte, NC seeks a Technical Support Specialist 2 to serve as help desk for PCs, laptops, software and applications. You will report to the Controller and collaborate with the IT Manager to keep systems secure, backed up and running to support operations.

Responsibilities include troubleshooting hardware and software, performing password resets, AD changes, VPN support, imaging, applying security updates and documenting resolutions.

Qualifications

• Recent, relevant experience in help desk operations and technical support.
• Ability to troubleshoot Windows hardware/software issues and resolve problems efficiently.
• Familiar with password resets, VPN support, AD changes and ERP user access workflows.

Responsibilities

• Troubleshoot hardware and software problems and resolve common PC issues quickly and efficiently.
• Handle daily requests such as password resets, printer & drive mappings, VPN support, and email profile setup.
• Install, configure and test Windows products and other software; apply security updates and virus protection.
• Document troubleshooting steps and resolutions for future reference.
• Occasionally work outside standard office hours and travel to local worksites.

Skills

Customer service

Problem resolution

Microsoft Windows

Active Directory

Group Policy

VPN support

Documentation

Communication

Tools

Word

Excel

Microsoft OS

Printer management

Cisco IP phones

Job description

RevMax Performance LLC in Charlotte, NC seeks a Technical Support Specialist 2 to serve as help desk for PCs, laptops, software and applications. You will report to the Controller and collaborate with the IT Manager to keep systems secure, backed up and running to support operations.

Responsibilities include troubleshooting hardware and software, performing password resets, AD changes, VPN support, imaging, applying security updates and documenting resolutions.