Technology Support Specialist II

Osseo Area Schools; Maple Grove (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

Osseo Area Schools seeks a Technology Support Specialist II to provide technical support, ensure optimal performance of classroom hardware, and assist in software-related tasks. The role demands a strong customer service approach, technical acumen, and effective communication skills, contributing significantly to a team-based environment aimed at enhancing educational technology.

Benefits

Meaningful and impactful work

Opportunities to grow professionally

Comprehensive benefits package

Qualifications

• Minimum of one year in technical support within a desktop environment.
• Experience in K-12 technology support.
• Proficient in multiple languages such as Spanish, Somali, Hmong, or Vietnamese.

Responsibilities

• Install and service computers, software, and networking setups.
• Provide support and training for hardware and software applications.
• Collaborate with other technicians to maintain service levels.

Skills

Customer service orientation

Technical troubleshooting

Communication

Collaboration

Organizational skills

Education

2 year degree or 5 years equivalent experience

Post-secondary degree in computer-related field

Tools

A+ certification

Microsoft certification

Apple certification

Job description

Position Type:
Technology/ Technology Support Specialist II'); '

Date Posted:
5/30/2025

Location:
Educational Service Center

Closing Date:
Until Filled

Install and service computers, operating software, application software, network setup, projectors, document cameras, amplification systems, printers, other peripherals and classroom hardware.

Provide customer support for standard application software; and building, grade level, or curriculum software as required.

Establish and maintain troubleshooting and quality control procedures.

Collaborate with teammates to ensure all District service levels and commitments are met.

Maintain inventory of computer hardware and software components, monitor licensing requirements.

Remain current in software and hardware upgrades and technology advances.

Support the District IT Service Desk as needed, providing exceptional customer service via oral communications (phone), written communications (email) and strong remote troubleshooting skills, with proper documentation.

Actively participate in department work groups and team troubleshooting initiatives.

Document daily activity in the appropriate work ticket tracking system.

Provide basic to intermediate training on software applications; basic to intermediate training on hardware.

Collaborate with Technology Integration in assessing needs; coordinating and providing training on District hardware and software.

Perform other duties of a like or similar nature as assigned.

2 year degree or 5 years of equivalent experience

Minimum of one year of experience as a technical support person in a desktop environment, including hands-on hardware and software troubleshooting

Post-secondary degree in computer-related field.

A+ certification.

Microsoft certification.

Apple certification.

Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware.

Technology help desk experience

Experience in a K-12 setting

Experience with device and software management

Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)

Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.

High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.

Demonstrate initiative and ability to work with minimal supervision.

Ability to communicate effectively in both oral and written form.

Excellent organizational skills in prioritizing and documenting needs.

Ability to work under pressure.

Flexibility, resilience, and tolerance for ambiguity.

Ability to collaborate effectively

Meaningful and impactful work

Opportunities to grow professionally

Comprehensive benefits package

and more

TSS II (Tech Support Specialist Level 2)

Hours: 8 hours/day; 5 days/week; all year round

General Purpose of Job:

To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

Description:

Provide remote and on-site technical support and maintenance for hardware and software in classrooms, offices, and other facilities as needed. Includes installing, diagnosing, repairing, maintaining, and upgrading all computing devices and peripheral classroom hardware and equipment to ensure optimal workstation performance. Collaborate with other Technical Support Specialists, Technical ESP’s, the Repair technicians and other I2T2 personnel to ensure a high level of customer satisfaction. This position directly supports Student Services as part of the I2T2 team.

Essential Duties & Responsibilities:

• Install and service computers, operating software, application software, network setup, projectors, document cameras, amplification systems, printers, other peripherals and classroom hardware.
• Provide customer support for standard application software; and building, grade level, or curriculum software as required.
• Establish and maintain troubleshooting and quality control procedures.
• Collaborate with teammates to ensure all District service levels and commitments are met.
• Maintain inventory of computer hardware and software components, monitor licensing requirements.
• Remain current in software and hardware upgrades and technology advances.
• Support the District IT Service Desk as needed, providing exceptional customer service via oral communications (phone), written communications (email) and strong remote troubleshooting skills, with proper documentation.
• Actively participate in department work groups and team troubleshooting initiatives.
• Document daily activity in the appropriate work ticket tracking system.
• Provide basic to intermediate training on software applications; basic to intermediate training on hardware.
• Collaborate with Technology Integration in assessing needs; coordinating and providing training on District hardware and software.
• Perform other duties of a like or similar nature as assigned.

Required Qualifications:

• 2 year degree or 5 years of equivalent experience
• Minimum of one year of experience as a technical support person in a desktop environment, including hands-on hardware and software troubleshooting

Preferred Qualifications:

• Post-secondary degree in computer-related field.
• A+ certification.
• Microsoft certification.
• Apple certification.
• Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware.
• Technology help desk experience
• Experience in a K-12 setting
• Experience with device and software management
• Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)

Skills, Knowledge, Abilities:

• Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.
• High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
• Ability to collaborate effectively

Job Type: Full-Time

Bargaining Unit: Hourly Technical

Salary Range: Per Contract, Classification III; please find additional information in the Hourly Technical Contract:https://staff.district279.org/human-resources/contracts

Start Date: July 1, 2025


Osseo Area Schools offers:

• Meaningful and impactful work
• Opportunities to grow professionally
• Comprehensive benefits package
• and more

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.
Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at [e-mail] or call 763-391-7007.

Background Check Upon Conditional Offer:
Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.