Customer Support Specialist

Arrae; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Arrae, a wellness brand, seeks a Weekend Customer Support Specialist to assist customers through inquiries, complaints, and service tasks primarily on weekends. The role emphasizes delivering exceptional customer service and maintaining accurate records while collaborating with other departments.

Qualifications

• Strong problem-solving abilities required.
• Previous customer service experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handling customer inquiries via phone, email, and chat.
• Processing orders, returns, and exchanges effectively.
• Collaborating with other departments to resolve issues.

Skills

Communication skills

Problem-solving

Multitasking

Customer-focused mindset

Tools

Google Suite

CRM software

Job description

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Location: Remote

Hours: Monday-Friday 10pm-6am EST, Saturday and Sunday, 9:00am - 5:00pm EST (with flexibility for occasional peak hours)

About Us:

We’re hiring! Arrae is a leading wellness brand specializing in 100% natural supplements to help everyday issues. As we continue to grow at an accelerated pace, we are seeking a passionate and dedicated Weekend Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience throughout the weekend. We pride ourselves on delivering top-notch customer service and fostering positive relationships with our customers.

Responsibilities:

• Handling incoming customer inquiries via phone, email, and chat
• Providing accurate information about our products/services and assisting with product selection
• Processing orders, returns, and exchanges in a timely manner
• Resolving customer complaints and issues effectively and professionally
• Updating customer accounts and maintaining accurate records
• Collaborating with other departments to ensure customer satisfaction and resolve complex issues
• Adhering to company policies and procedures at all times

Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Customer-focused mindset with a passion for delivering exceptional service
• Previous experience in customer service or related field preferred
• Proficiency in Google Suite and CRM software

How to Apply:

Interested candidates should submit their resume, portfolio, and a brief cover letter outlining their relevant experience and why they would be a valuable addition to our team. Please send your application to [e-mail] with “WEEKEND CUSTOMER SUPPORT SPECIALIST” in the subject line.

ARRAE, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Wellness and Fitness Services

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