Care Management Support Coordinator II

Oklahoma Complete Health; Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health organization seeks a Care Management Support Coordinator II to manage member outreach and administrative tasks. This role supports members in accessing health resources and ensures compliance with regulatory standards. Candidates must reside in Iowa for occasional office presence, while most work can be performed remotely.

Benefits

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Qualifications

• Requires 1 – 2 years of related experience.
• Knowledge of existing benefits and resources locally.
• Ability to document and maintain non-clinical member records.

Responsibilities

• Supports administrative care management activities including outreach and scheduling.
• Acts as contact point to resolve issues and document member records.
• Connects members to health plan and community resources.

Skills

Outreach support

Customer service

Administrative duties

Knowledge of health plan resources

Education

High School diploma or GED

Job description

Care Management Support Coordinator II page is loaded

Care Management Support Coordinator II

Apply locations Remote-IA Des Moines - 1080 Jordan Creek Pkwy (10918) time type Full time posted on Posted Yesterday job requisition id 1574510

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Applicants for this role must reside in the state of Iowa as the position requires a few days per quarter in the Des Moines office. Candidates are able to work remotely from their home the remaining time.**

Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 1 – 2 years of related experience

Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act