Technology Support Specialist II

Osseo Area Schools; Osseo (MN); On-site; USD 48,000 - 55,000; Full time

Job summary

Osseo Area Schools is seeking a Technology Support Specialist II to deliver technical support and maintenance across various school facilities. Ideal candidates will have a solid background in IT support, a strong customer service orientation, and experience in both hardware and software troubleshooting. The position offers a full-time opportunity with responsibilities key to enhancing the educational environment through effective technology solutions.

Benefits

Meaningful and impactful work

Opportunities to grow professionally

Comprehensive benefits package

Qualifications

• Minimum one year of experience as a technical support person in a desktop environment.
• Strong customer service orientation and high level of comfort with a variety of software.
• Ability to communicate effectively in both oral and written form.

Responsibilities

• Provide remote and on-site technical support and maintenance for hardware and software.
• Install and service computers, operating systems, and other classroom hardware.
• Document daily activity in the appropriate work ticket tracking system.

Skills

Customer service orientation

Troubleshooting

Technical support

Communication

Organizational skills

Education

2 year degree or 5 years of equivalent experience

Post-secondary degree in computer-related field

Tools

A+ certification

Microsoft certification

Apple certification

Job description

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TSS II (Tech Support Specialist Level 2)

Hours: 8 hours/day; 5 days/week; all year round

General Purpose Of Job

To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

Description

Provide remote and on-site technical support and maintenance for hardware and software in classrooms, offices, and other facilities as needed. Includes installing, diagnosing, repairing, maintaining, and upgrading all computing devices and peripheral classroom hardware and equipment to ensure optimal workstation performance. Collaborate with other Technical Support Specialists, Technical ESP’s, the Repair technicians and other I2T2 personnel to ensure a high level of customer satisfaction. This position directly supports Student Services as part of the I2T2 team.

Essential Duties & Responsibilities

• Install and service computers, operating software, application software, network setup, projectors, document cameras, amplification systems, printers, other peripherals and classroom hardware.
• Provide customer support for standard application software; and building, grade level, or curriculum software as required.
• Establish and maintain troubleshooting and quality control procedures.
• Collaborate with teammates to ensure all District service levels and commitments are met.
• Maintain inventory of computer hardware and software components, monitor licensing requirements.
• Remain current in software and hardware upgrades and technology advances.
• Support the District IT Service Desk as needed, providing exceptional customer service via oral communications (phone), written communications (email) and strong remote troubleshooting skills, with proper documentation.
• Actively participate in department work groups and team troubleshooting initiatives.
• Document daily activity in the appropriate work ticket tracking system.
• Provide basic to intermediate training on software applications; basic to intermediate training on hardware.
• Collaborate with Technology Integration in assessing needs; coordinating and providing training on District hardware and software.
• Perform other duties of a like or similar nature as assigned.
  
  

Required Qualifications

• 2 year degree or 5 years of equivalent experience
• Minimum of one year of experience as a technical support person in a desktop environment, including hands-on hardware and software troubleshooting
  
  

Preferred Qualifications

• Post-secondary degree in computer-related field.
• A+ certification.
• Microsoft certification.
• Apple certification.
• Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware.
• Technology help desk experience
• Experience in a K-12 setting
• Experience with device and software management
• Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
  
  

Skills, Knowledge, Abilities

• Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.
• High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
• Ability to collaborate effectively
  
  

Job Type: Full-Time

Bargaining Unit: Hourly Technical

Salary Range: Per Contract, Classification III; please find additional information in the Hourly Technical Contract: https://staff.district279.org/human-resources/contracts

Start Date: July 1, 2025

Osseo Area Schools Offers

• Meaningful and impactful work
• Opportunities to grow professionally
• Comprehensive benefits package
• and more
  
  

Equal Employment Opportunity Statement

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.

Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at [e-mail] or call 763-391-7007.

Background Check Upon Conditional Offer

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education Administration Programs

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