Information Technology Support Specialist

CTMORE - Mortgage and Realty Groups; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

A dynamic company is seeking a Remote IT Support Specialist to ensure smooth operations of systems and platforms. The role involves providing technical support, troubleshooting issues, and maintaining system integrity. Join a tech-forward team dedicated to enhancing the digital workplace experience.

Benefits

Flexible hours

Competitive compensation

Collaborative team culture

Growth opportunities

Qualifications

• 1–3 years of experience in IT support or help desk role.
• Strong working knowledge of Windows OS and cloud-based tools.

Responsibilities

• Provide remote Tier 1 and Tier 2 technical support.
• Troubleshoot hardware, software, VPN, and connectivity issues.
• Support onboarding/offboarding of users.

Skills

Communication

Customer Service

Organization

Education

CompTIA A+

Network+

Tools

Microsoft 365

Google Workspace

Salesforce

Zendesk

Job description

United States

CTMORE - Mortgage and Realty Groups United States

CTMORE – Mortgage and Realty Groups is seeking a proactive and skilled Remote IT Support Specialist to ensure our systems, users, and platforms run smoothly, securely, and without interruption. If you're passionate about resolving issues and enabling productivity from behind the screen, this is your next move.

CTMORE – Mortgage and Realty Groups is seeking a proactive and skilled Remote IT Support Specialist to ensure our systems, users, and platforms run smoothly, securely, and without interruption. If you're passionate about resolving issues and enabling productivity from behind the screen, this is your next move.

Remote IT Support Specialist

CTMORE – Mortgage and Realty Groups | Remote | Full-Time

About Us

CTMORE is a dynamic, tech-forward company that blends mortgage services and real estate solutions to simplify the path to homeownership. Our mission is to provide superior service through innovation, responsiveness, and trust. As we continue to grow nationally, our IT infrastructure must stay secure, scalable, and always operational—making this role essential to our mission.

Role Overview

As a Remote IT Support Specialist, you will serve as the first point of contact for technical issues, supporting employees across various departments and ensuring efficient resolution of hardware, software, and network-related challenges. You'll play a critical role in maintaining our systems' integrity while enhancing the digital workplace experience across our distributed workforce.

Key Responsibilities

• Provide remote Tier 1 and Tier 2 technical support via email, chat, or video for internal staff
• Troubleshoot hardware, software, VPN, and connectivity issues across Windows, macOS, and cloud-based platforms
• Support onboarding/offboarding of users including account setup, permissions, and device provisioning
• Maintain and monitor company software tools including email systems, CRM, document management, and scheduling platforms
• Assist with implementing basic cybersecurity best practices (2FA, password policies, patch updates)
• Escalate complex issues to senior IT or third-party vendors when necessary
• Maintain documentation of support procedures and contribute to internal knowledge base
• Collaborate with team members on special projects such as system upgrades, software evaluations, and automation initiatives
  

Qualifications

• 1–3 years of experience in an IT support or help desk role, preferably remote
• Strong working knowledge of Windows OS, Microsoft 365, Google Workspace, and cloud-based tools
• Familiarity with basic networking principles and remote troubleshooting techniques
• Excellent communication and customer service skills
• Highly organized with the ability to manage and prioritize multiple tasks independently
• Experience supporting CRM, VoIP, or file management platforms (e.g., Salesforce, RingCentral, Dropbox) is a plus
  

Preferred

• CompTIA A+, Network+, or similar certification
• Basic knowledge of cybersecurity best practices
• Exposure to the mortgage, real estate, or financial services industry
• Experience using help desk ticketing systems (e.g., Freshdesk, Zendesk, Jira)
  

What We Offer

• 100% remote position with flexible hours
• Competitive compensation and performance-based incentives
• Supportive and collaborative team culture
• Opportunity to grow into systems administration or cloud IT roles
• A meaningful role in a company modernizing how real estate and lending work

If you’re a tech-savvy problem solver who thrives in fast-paced environments, join CTMORE and help us keep real estate running—one ticket at a time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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