IT Support Specialist Windows 11 Expert

Jobs via Dice; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

A leading company is seeking an IT Support Specialist with expertise in Windows 11 to deliver exceptional remote technical support. The ideal candidate will demonstrate strong problem-solving skills and have a customer-centric mindset. This role offers the chance to grow within a dynamic IT environment while meeting the needs of users across the nation.

Qualifications

• 3+ years of technical support experience.
• Expertise with Windows 10 and Windows 11.
• Knowledge of Microsoft 365 applications.

Responsibilities

• Provide tier 1 and tier 2 support for Windows 11.
• Troubleshoot remote access tools and assist with hardware issues.
• Support laptop deployment and maintenance.

Skills

Problem Solving

Communication

Critical Thinking

Multitasking

Customer Empathy

Education

Bachelor's degree in a related field

Job description

Join to apply for the IT Support Specialist Windows 11 Expert role at Jobs via Dice

Join to apply for the IT Support Specialist Windows 11 Expert role at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Maureen Data Systems Inc, is seeking the following. Apply via Dice today!

Job Title: IT Support Specialist Windows 11 Expert

Location: Remote (with occasional travel)

Job Summary

We are seeking a customer-focused and technically skilled IT Support Specialist with deep expertise in Windows 11 to join our front-end tech support team. This role is integral in providing exceptional remote technical support to our internal users, resolving hardware, software, and remote access issues. You ll also support the deployment, maintenance, and repair of laptops and related equipment across a nationwide user base.

This position is ideal for a proactive and personable problem-solver with strong communication skills and a desire to grow in a fast-paced IT environment.

Key Responsibilities

• Provide tier 1 and tier 2 support for Windows 11 and Microsoft 365 applications on Dell hardware.
• Prioritize and resolve service tickets with a focus on first-contact resolution and strong documentation.
• Support hardware/peripheral troubleshooting, laptop imaging via SCCM, and remote setup for new hires.
• Troubleshoot remote access tools (VPN, VDI), password resets, mobile devices (iOS/Android), and VoIP phone systems.
• Maintain asset inventory and system documentation.
• Communicate clearly and empathetically with users to ensure high-quality service delivery.
• Participate in a monthly on-call rotation (one weekend day/month for 4 hours).
• Perform other IT-related duties as assigned.
  
  

Required Qualifications

• Minimum of 3+ years of technical support experience, preferably with a large or distributed user base.
• Proven expertise with Windows 10 and Windows 11, including support, configuration, and troubleshooting.
• Solid knowledge of Microsoft 365 applications: OneDrive, Outlook, Teams, Excel, PowerPoint, Word.
• Experience with SCCM imaging, VPNs, remote support tools, and password reset protocols.
• Familiarity with ServiceNow or other ticketing systems (a plus).
• Experience with peripheral hardware, basic networking (LAN/WAN), and mobile device support.
• Understanding of MFA, SSO, and VoIP systems (Mitel preferred).
• Bachelor s degree in a related field preferred, but not required with relevant experience.
  
  

Soft Skills

• Strong critical thinking and multitasking ability.
• Excellent communication and interpersonal skills.
• Proven ability to work independently and in a team.
• High customer empathy and a service-first mindset.
• Strong desire to grow technically and professionally.
  
  

Work Environment & Physical Demands

• Primarily remote with standard office hours.
• Occasional travel for in-person support or equipment deployment.
• Must be able to lift up to 10 lbs occasionally.
• Moderate to loud noise levels depending on work location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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