Technology Support Specialist

Palos School District 118; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Palos School District 118 is seeking a Technology Support Specialist I to provide first-level technical assistance to staff and students across district locations.

You will install, configure, and maintain Windows PCs, printers, projectors, displays, and iPads, handle ticketed requests, and help keep the district's technology running smoothly. This role emphasizes customer service and the ability to work independently across multiple sites.

Qualifications

• Two years of technology support or related experience.
• Experience with Windows and Apple devices.
• Education environment experience preferred.
• Experience with help desk or ticketing systems preferred.
• Strong customer service and communication skills.
• Ability to work independently across multiple buildings.

Responsibilities

• Provide first-level technical support to staff and students.
• Assist in maintaining the District's technology infrastructure.
• Install, configure, and maintain Windows computers, printers, projectors, interactive displays, and other equipment.
• Deploy, configure, and support Windows and Apple devices, including iPads.
• Perform routine maintenance such as software updates, malware scans, and system configuration.
• Assist with device inventory, imaging, deployment, and replacement processes.
• Support classroom and office technology for reliable daily operations.
• Assist with technology projects and equipment deployments.
• Follow District technology policies, procedures, and security practices.
• Maintain current knowledge of technology trends through training.

Skills

Customer service

Communication

Problem solving

Task prioritization

Independent work

Multi-location support

Tech support

Tools

Windows

Printers

Projectors

Interactive displays

iPads

Peripheral devices

Job description

• Date Posted:
  10/10/2026
• Date Available:
  ASAP

Qualifications

• Minimum of two (2) years of experience in a technology support or related role.
• Experience installing, configuring, and maintaining Windows computers, printers, projectors, and peripheral devices.
• Experience supporting Microsoft Windows operating systems and Apple devices, including iPads.
• Experience with help desk or ticketing systems preferred.
• Experience in an educational environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize tasks and work independently while supporting multiple users and locations.

Reports To - Director of Information Technology Services

Primary Responsibilities

The Technology Support Specialist I provides first-level technical support to staff and students and assists in maintaining the District's technology infrastructure.

Technical Support

• Respond to user requests submitted through phone, email, walk-in visits, or the District ticketing system.
• Provide prompt, courteous, and professional support for technology-related issues.
• Troubleshoot and resolve common hardware, software, printing, and peripheral device issues.
• Escalate complex technical issues to senior technology staff as needed.

Device and Software Support

• Install, configure, and maintain Windows computers, printers, projectors, interactive displays, and other technology equipment.
• Deploy, configure, and support Microsoft Windows and Apple devices, including iPads.
• Install, update, and troubleshoot operating systems and software applications.
• Perform routine maintenance tasks such as software updates, cache clearing, malware scans, and system configuration adjustments.
• Assist with device inventory, imaging, deployment, and replacement processes.

Operational Support

• Support classroom and office technology to ensure reliable daily operations.
• Assist with technology projects and equipment deployments as assigned.
• Follow District technology policies, procedures, and security practices.

Professional Growth

• Maintain current knowledge of technology trends, products, and best practices through training and professional development.

Other Duties

• Perform other duties as assigned by the Director of Information Technology Services.

Physical Requirements

• Ability to lift and move technology equipment weighing up to 25 pounds.
• Ability to travel between District buildings as needed.
• Ability to work in environments requiring standing, bending, climbing ladders, and working under desks or in equipment closets.

Palos School District 118 is an Equal Opportunity Employer that ensures equal employment opportunities regardless of race, creed, sex, color, national origin, religion, age, sexual orientation or disability.

Postings current as of 11/3/2026 5:14:09 AM CST.

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