Technology Support Intern (Summer 2027)

IGS Energy; Dublin (OH); Sur place; USD 31 000 - 62 000; Plein temps

Résumé du poste

IGS Energy is seeking a Technology Support Intern to help resolve hardware, software, and end-user issues across the organization. You will work with experienced technology professionals to maintain tools and support employees.

This internship targets students interested in IT support, systems administration, and technology operations, offering hands-on experience, collaboration with end users, and opportunities to contribute to real projects that improve the employee technology experience.

Qualifications

• Currently pursuing a bachelor’s degree in CIS, CSE, MIS, or a related field.
• Strong problem‑solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Exceptional organizational skills, follow‑through, and multitasking abilities.
• The ability to provide great customer service with a sense of urgency.
• Comfort working with a variety of technologies and learning new systems.
• The ability to thrive in a driven, passionate, creative, and collaborative environment.

Responsabilités

• Provide Tier I troubleshooting and problem resolution for hardware, software, and technology issues.
• Support desktop technology across Windows, Mac, and iOS platforms.
• Perform hardware and software moves, additions, and configuration changes.
• Contribute to Technology Support team projects and collaborate with staff.
• Maintain installation guides, procedures, and technical documentation.
• Review new hardware and software solutions and expand unresolved issues when appropriate.
• Support knowledge management: maintain the knowledge base and generate reports.
• Document policies and support end‑user training and communication efforts.

Connaissances

Troubleshooting

Customer service

Problem solving

Communication

Organization

Multitasking

Formation

Bachelor’s degree candidates in CIS, CSE, MIS, or related field

Description du poste

WHY IGS ENERGY

At IGS Energy, interns are treated like part of the team. You will have the chance to learn from experienced professionals, contribute to meaningful work, and build relationships that help you grow personally and professionally. If you are excited to apply your technical troubleshooting, customer service, and problem-solving skills in a real-world setting and be part of a supportive, high-energy intern experience, we would love to meet you.

THE IGS INTERNSHIP EXPERIENCE

Embedded into a team, contributing from day one Meaningful work that supports real business outcomes A collaborative intern cohort experience Events designed to engage and connect Programming focused on developing business acumen and executive presence Exposure to leaders and cross‑functional teams

ABOUT THE ROLE

As a Technology Support Intern, you will gain hands‑on experience supporting the hardware, software, and technology needs of employees across IGS Energy. You will work alongside experienced technology professionals to help resolve issues, support end users, and maintain the tools that keep the business running. This internship is ideal for students interested in IT support, systems administration, and technology operations. You will build technical skills, work directly with end users, and contribute to projects that improve the employee technology experience.

WHAT YOU WILL DO

• Provide technical support: Assist with Tier I troubleshooting and problem resolution for hardware, software, and technology issues.


• Support desktop technology: Install, maintain, and update desktop hardware, operating systems, and software applications across Windows, Mac, and iOS platforms.


• Perform technology changes: Assist with hardware and software moves, additions, and configuration changes.


• Contribute to projects: Support Technology Support team projects and collaborate with technical staff as needed.


• Maintain documentation: Help create and maintain installation guides, procedures, and technical documentation.


• Evaluate new technology: Assist with reviewing new hardware and software solutions and expand unresolved issues when appropriate.


• Support knowledge management: Help maintain the knowledge base, document issues and resolutions, and generate reports for management.


• Coach and communicate: Help document policies and procedures while supporting end‑user training and communication efforts.

WHAT YOU WILL GAIN

• Hands‑on experience supporting enterprise technology environments


• Exposure to desktop hardware, operating systems, software applications, and troubleshooting


• Experience working with end users and delivering outstanding customer support


• Opportunities to strengthen communication, organization, and technical problem‑solving skills


• Exposure to IT operations, systems administration, and support processes


• Experience contributing to real‑world technology projects and initiatives

WHAT WE ARE LOOKING FOR

• Currently pursuing a bachelor’s degree in CIS, CSE, MIS, or a related field


• Strong problem‑solving and troubleshooting skills


• Excellent written and verbal communication skills


• Exceptional organizational skills, follow‑through, and multitasking abilities


• The ability to provide great customer service with a sense of urgency


• Comfort working with a variety of technologies and learning new systems


• The ability to thrive in a driven, passionate, creative, and collaborative environment

Work Authorization

Applicants must be authorized to work in the US on a full‑time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$31,200.00 - $62,400.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].

About IGS Energy

IGS Energy is a purpose‑driven energy retailer serving homes and businesses across the U.S. and Canada. Since 1989, we’ve been a trusted advisor — growing into one of the nation’s leading energy providers. We make navigating the complex energy landscape easier by delivering customized solutions to millions of customers.