Coordinator, IT Help Desk

Tampa Bay Rays; Saint Petersburg (FL); On-site; USD 40,000 - 48,000; Full time

Job summary

Tampa Bay Rays Information Technology department is seeking a proactive Help Desk user support specialist to assist front office staff, scouts, and contractors with daily technology needs.

You will document requests, manage tickets, and ensure smooth operation of hardware and software across Windows, macOS, iOS, and Android platforms. Some night/weekend coverage and travel to Rays facilities may be required.

Qualifications

• High school diploma required; degree in progress is a plus.
• Familiar with Windows, macOS, iOS, and Android devices.
• Strong problem solving and customer service skills.

Responsibilities

• Provide on-site and remote help desk support for front office staff and contractors.
• Document requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain accurate inventory for computers, mobile devices, and peripherals.
• Install, configure, troubleshoot, and upgrade hardware and printers.
• Assist with software installs and account provisioning.

Skills

Customer service

Communication

Prioritization

Learning

Education

High school diploma

Tools

Ticketing system

Microsoft 365

Job description

The Tampa Bay Rays Information Technology department is looking for a proactive, detail-oriented team player with a positive attitude to support day-to-day Help Desk operations for our front office and baseball operations staff. You will be the primary point of contact for our users, ensuring that our team—from the front office to the scouts—has the technology they need to succeed on and off the field.

Responsibilities

Provide technical support for front office employees, scouts, trainers, and contractors in person, by phone, and through our ticketing system.Document all support requests, troubleshooting steps, and resolutions accurately.Maintain accurate inventory records for computers, mobile devices, and peripherals.Provide user-level support for Microsoft 365, Windows 11, macOS, iOS, and Android.Install, configure, troubleshoot, and upgrade computers, printers, and related equipment.Assist with basic software installations and account provisioning.Rotate with IT staff to provide coverage for night and weekend home games and events at Tropicana Field.Travel to other Rays facilities (including Charlotte Sports Park and Al Lang Stadium) for on-site support. Mileage is reimbursed.

Experience / Skills / Requirements

Ability to work under pressure, manage priorities, and meet deadlines in a fast-changing environment.Strong communication and customer service skills.Working knowledge of hardware setup, troubleshooting, and software installation.Familiarity with Windows, macOS, and mobile device platforms.A genuine desire to learn and grow your technical skills.An interest in scripting, programming, or automation is a plus, but not required.High school diploma required; a degree in technology or active progress toward one is a plus.

Hours

On-site position.Standard office hours: 8:30 AM – 5:30 PM (on non-game or event days).Must be available for night and weekend game coverage and special events (with a flexible schedule to balance these hours).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.